** Department Service Manager-Overhead Door Company of Atlanta**

**Job Category****:** Operations **Requisition Number****:** DEPAR009429 Showing 1 location **Job Details**

**Description**

Overhead Door of Atlanta, a DH Pace Company, Inc., aspires to hire a customer focused and motivated Residential Department Service Manager. This individual will manage the service department responsible for the complete P&L of the department.

**Job Responsibilities:**

* Effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations

* Manage operations through Dispatch Managers to include scheduling of all jobs.

* Communicate directly with customers to schedule jobs, resolve all scheduling conflicts, and provide a premium level of customer service

* Manage and improve operational processes and procedures

* Work with Senior and Operational Management to establish sales and operating budgets

* Assist with employee/job scheduling and provide assistance with technical/mechanical troubleshooting/problem solving

* Monitor Service Technicians schedules to ensure timely completion of jobs and accurate customer invoicing

* Dispatch or Manage Dispatch Managers as they have Service Technicians respond to customers needs, repair or installation needs and track jobs for completion to customers satisfaction.

* Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans

* Hire, train and develop new employees

* Other duties may be assigned

**Job Requirements:**

* Three (3) to five (5) years managerial experience and college degree preferred.

* Must have excellent communication and organizational skills and a good mechanical aptitude

* Transportation, Construction, Retail or Service (such as HVAC, Plumbing or Electrical) industry experience a plus

* Ability to effectively communicate with the customer and represent the company in a professional manner

* Proven ability to implement process improvements

* Must have a high sense of urgency and a willingness to make decisions

* Proficient user of software and systems

* Must have a valid drivers license

* DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in 24 states. Privately owned over 90 years with 50 locations in 24 States and company-wide 2020 Sales over $700M.

**Our comprehensive benefits package includes:**

* Competitive base pay

* Annual variable compensation plan

* Medical, dental, and vision options

* 401k retirement plan match

* Paid time off plan

* And more!

*Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.*

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)