TITLE: Produce Journeyperson DEPARTMENT: Produce STATUS: PT/FT, Journeyperson, Union, Hourly REPORTS TO: Produce Manager JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. Properly receive and store all produce deliveries. Ensure a well maintained, clean, and efficient produce department. WORK ENVIRONMENT: Fast paced retail floor. Regular work near moving mechanical parts (i.e. baler, dock equipment), in high precarious places (i.e. ladder work), and in cold climate conditions (i.e. cooler). Ability to work in moderate and loud noise environments including, but not limited to: paging, telephones, human voices, and machinery. Position requires working during busy retail times, which include weekends, afternoons, and evenings. ESSENTIAL DUTIES AND RESPONSIBILITES:1. Customer ServiceTreat people fairly, consistently, and with respect.Ensure efficient, informative, and friendly service according to established customer service vision and standards.2. Produce Department ResponsibilitiesDepartment OperationsEnsure professional and friendly service from all produce staff.Handle customer questions and complaints.Be knowledgeable of products to make recommendations to customers.Become familiar with the different types of produce and how they are prepared. Order product from assigned vendors/farmers to ensure department is fully stocked, while keeping inventory to minimum.Receive produce deliveries.Properly check in deliveries; note any discrepancies on invoices and notify manager.Properly label, date, and store deliveries. Maintain proper rotation and organic conventional segregation.Properly log in all invoices.Accurately record markdowns and losses. Prep the produce for stocking on the sales floor.Stock produce in a timely and organized way.Maintain clean, organized, well-stocked and attractive produce display areas.Ensure coolers and backstock areas are kept clean and organized.Uphold department’s sanitation standards and health department requirements for food storage and handling.Follow safety guidelines in regards to lifting, knife handling, baler, pallet jack operation, etc.Assist with quarterly inventory.Attend department meetings as scheduled.Perform all duties included in department clerk job descriptions. PersonnelDelegate duties to produce staff and ensure they are always busy.Positively encourage department staff to excel at their job.Replace vacant shifts when call ins, etc. occur. Notify manager of these occurrences.Assist in training department staff.Assist produce staff in following department standard operating procedures.3. All Staff DutiesAbide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.Keep store orderly and clean.Maintain a positive attitude.Perform all other duties as assigned by department manager or supervisory staff. KNOWLEDGE, SKILLS, ABILITIES:Outstanding customer service skillsKnowledge of produce preferredPrevious experience in stocking, ordering, and receiving in a retail settingAbility to appropriately delegate work duties and motivate staffAttention to detail and good organizational skillsAbility to handle multiple demands and work under time pressuresWillingness to be open, to learn, and take on new responsibilitiesDemonstrate objectivity, neutrality and calmness under pressureRegular, predictable attendanceEffective communication skills in EnglishAbility to read and comprehend instructionsAbility to follow through on systems, procedures and policiesAbility to work in a fast paced environment ESSENTIAL PHYSICAL REQUIREMENTS:Standing, walking, bending, sitting, reaching; Using hands or fingers to handle or feelSpecific vision ability: close vision, distance vision, depth perception, and adjust focusAbility to climb up and down laddersRegular use of sharp cutting instrumentsAbility to lift up to 80 lbs. IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.