TITLE: Center Store Clerk DEPARTMENT: Grocery STATUS: PT/FT, Clerk, Union, Hourly REPORTS TO: Grocery Manager JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. Maintain well stocked, organized, attractive, and clean grocery shelves, displays, and aisles. WORK ENVIRONMENT: Fast paced retail floor. Regular work near moving mechanical parts (i.e. baler, dock equipment), in high precarious places (i.e. ladder work), and in cold climate conditions (i.e. dairy cooler, freezer). Ability to work in moderate and loud noise environments including, but not limited to: paging, telephones, human voices, and machinery. Position requires working during busy retail times, which include weekends, afternoons, and evenings. ESSENTIAL DUTIES AND RESPONSIBILITES:1. Customer ServiceTreat people fairly, consistently, and with respect.Ensure efficient, informative, and friendly service according to established customer service vision and standards.2. Grocery Department ResponsibilitiesHandle customer questions and complaints.Be knowledgeable of products to make recommendations to customers.Stock deliveries in a timely manner.Stock products from backstock to ensure rotated product.Put remaining product away in backstock areas.Record credits, losses, and transfers.Front and face products.Clean displays and fixtures.Put up and maintain shelf labels and signs.Set up endcaps, shippers, and other special displays.Maintain proper product shelf space. Advise grocery manager of equipment / replacement needs.Follow safety guidelines in regards to lifting, cutting equipment, baler, pallet jack operation, etc.Assist in quarterly inventory and shelf resets.Attend department meetings as scheduled.3. All Staff DutiesAbide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.Keep store orderly and clean.Maintain a positive attitude.Perform all other duties as assigned by department manager or supervisory staff. KNOWLEDGE, SKILLS, ABILITIES:Outstanding customer service skillsPrevious experience with stocking in a retail setting preferredAttention to detail and good organizational skillsAbility to handle multiple demands and work under time pressuresWillingness to be open, to learn, and take on new responsibilitiesDemonstrate objectivity, neutrality and calmness under pressureAbility to maintain a cooperative, friendly, and outgoing attitudeRegular, predictable attendanceEffective communication skills in EnglishAbility to read and comprehend instructionsAbility to follow through on systems, procedures and policiesAbility to work in a fast paced environment ESSENTIAL PHYSICAL REQUIREMENTS:Standing, walking, bending, sitting, reachingUsing hands or fingers to handle or feelSpecific vision ability: close vision, distance vision, depth perception, and adjust focusAbility to climb up and down laddersRegular use of sharp cutting instrumentsAbility to lift up to 80 lbs. IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.