Marketing Account Manager

OuterBox is seeking a talented Account Manager to serve as an advocate and primary pont of contact for our clients, while also ensuring the success of their initiatives. The Account Manager will own client relationships, align our services with client objectives, manage projects, and deliver exceptional results. If you’re ready to take your career to the next level and join an award winning agency - this job is for you!

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Cohesive Culture Good Humor Combined Skills = Awesome Results

At OuterBox, what we won’t stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our awesome wins start with our incredible people, which is why for over 20 years we’ve created—and continuously refined—a team-centric work culture that is rooted in trust, respect, accountability, appreciation, fun, and collaboration. Our recent awards as a top workplace to work at in 2022 and 2023 from The Plain Dealer/Cleveland.com also backs that claim up.

At OuterBox, we’re here to thrive together—not simply survive. So if you’ve been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it’s time to think outside the traditional agency box? 

What You Get To Do Every Day: 

Client Relationship Management:

• Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique needs and objectives.

• Act as a trusted advisor, providing strategic guidance and recommending tailored marketing solutions to help clients achieve their goals.

• Proactively communicate with clients to ensure their satisfaction, address concerns, and identify opportunities for partnership expansion.

Project Management:

• Manage end-to-end project delivery, from campaign planning and execution to performance analysis and optimization.

• Collaborate with internal teams, to ensure projects are completed on time, within budget, and to the highest quality standards.

• Monitor project timelines and budgets, identifying potential risks and implementing mitigation strategies as needed.

Strategic Collaboration:

• Collaborate with the Lead Account Manager and internal teams on strategic planning and campaign ideation, leveraging your understanding of client objectives and trends.

• Contribute innovative ideas and insights to enhance campaign effectiveness and drive client success.

• Act as a liaison between clients and internal teams, ensuring clear communication and alignment on project goals and deliverables.

Client Satisfaction and Upselling:

• Monitor client satisfaction metrics and gather feedback to continuously improve service delivery and exceed client expectations.

• Identify opportunities for upselling additional services or expanding partnerships based on client needs and objectives.

• Develop and present proposals and business cases to clients, showcasing the value of upselling opportunities and driving revenue growth.

Data Analysis and Continuous Improvement:

• Analyze campaign performance metrics and key insights to evaluate effectiveness and identify areas for optimization.

• Drive reporting by highlighting key performance indicators and providing actionable recommendations for improvement.

• Stay informed about industry trends, best practices, and emerging technologies to drive continuous innovation and improvement.

This is a remote work opportunity with limited travel obligations, which requires demonstrating a level of dedication and commitment to being self-driven and accountable. 

What You Bring To The Role:

• 2 years experience in a client-facing Account Management role OR in relevant field (project management, production, customer service, etc.) preferred
• Strong organizational and communication skills, both written and verbal, with the ability to effectively present ideas and solutions to clients and internal stakeholders
• Proficiency in project management tools and organizational best practices
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously
• Experience in a customer service role preferred

Why You’ll love working at OuterBox: 

• High-character, fun, and cohesive work culture
• Competitive base salary
• PTO that is genuinely encouraged
• Affordable, low-deductible health insurance plans 
• Supplemental benefits, including employer-paid life insurance, short & long term disability insurance 
• 401k with company match
• Remote work flexibility
• Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback
• Professional/individual development stipend

If you’re ready to join a cohesive team that will support and encourage you to take your career to the next level, we encourage you to apply!