Summary/Objective

The Manager of Patient Access is responsible for leading Patient Access operations across Outer Cape Health Services Sites and Access Center. The Manager will work collaboratively with the Director of Clinical Support Services and Site Directors to ensure Patient Access functions are supported.

Essential Functions:

• Provide Administrative oversight and support Day to Day operations for Patient Service Reps (Site Level), Access Center Staff, Referral team and Medical Records. Operational support includes trouble shooting, coaching, conflict resolution and overseeing Lead staff. Monitors metrics and develops performance improvement plans to improve patient /provider/staff interactions and experiences.
• Assists in preparation for both short- and long-range planning recommendations for all Access areas including: financial clearance activities, scheduling, front desk management, call center, referral management and Patient Access functions.
• Consistently communicates appropriate information to staff, supporting areas and provides feedback to Director and respective Site directors. Communicates deficits and problems to supervisors/leads with recommended solutions for improvements.
• Assists in the developing of the annual goals and implements the goals to ensure exemplary customer relations and to obtain accurate registration information to assist in timely, accurate billing.
• Interviews, recommends hiring, orients, coaches, trains, disciplines and evaluates performance of across Patient Access Department staff.
• Performs internal audits of Patient Access Registrations to ensure registration information is accurate and meets the billing and regulatory requirements by individual payers as well as OCHS standards.
• Oversight of all front-end processes, and Essential Data Capture collection responsibilities including proper patient identification, insurance verification, meaningful use data, and patient financial liability.
• Oversees administrative actions in collaboration with Human Resources and Talent Acquisition. Responsible for completing Annual Performance Reviews (APRs) for all assigned direct reports.

Direct Reports Titles: Patient Service Representative, Lead PSR, Patient Access Specialist, Medical Record Coordinator, Referral Coordinator, Scheduling Specialist.

Required Qualifications, Education, and Experience:

• Associates Required in Healthcare, Business, Operations Management.
• 2-4 years of Supervisory Level Healthcare Experience.
• Prior Epic knowledge.
• Duties require a thorough understanding of day-to-day operations of the Patient Access, Referral Management and revenue cycle operations.
• Must have strong leadership skills, excellent interpersonal skills, as well as excellent organizational skills.
• Extremely detail-oriented in both verifying own work as well as that of others.
• Good oral and written communication skills are required.
• Medical Terminology.
• Self-motivated and self-directed to work within a team and independently.

Preferred Qualifications, Education, and Experience

• 3-5 Years of Patient Access, Healthcare Operations Management and Supervision.
• Bachelors in healthcare management.
• HFMA Certifications or CHAM Certified or Willing to Achieve within 1 Year of Hire.

Physical and Mental Job Requirements

• Exposure to:
  • Radiation
  • Chemicals
  • Hazardous waste
  • Acidic or harsh substances
  • Infectious bacteria/viruses
  • Infectious diseases
  • Blood-borne pathogens
  • Bodily fluids
• Use of and/or subject to:
  • Vehicle
  • Light equipment
  • Heavy equipment
  • Moving mechanical parts
  • Computers/monitors
  • Confined spaces
  • Vibration
• Physical requirements:
  • Occasional lifting/carrying up to 25 lbs
  • Occasional motor control
  • Frequent bending
  • Occasional squatting
  • Occasional kneeling
  • Occasional reaching
  • Frequent standing
  • Frequent sitting
  • Frequent walking
  • Frequent fine motor control
  • Frequent repetitive motion
  • Occasional finger dexterity
  • Occasional grasping/holding
  • Frequent handwriting and typing
  • Frequent visual perception
  • Frequent visual inspection
  • Frequent hand/eye coordination
    • Frequent color distinction
  • Frequent hearing
  • Frequent speaking
  • Frequent smelling
• Mental requirements:
  • Understand and apply routine verbal and/or written instructions
  • Understand and apply non-routine verbal and/or written instructions
  • Understand complex problems and collaborate to explore alternative solutions
  • Organize actions to complete sequential and/or routine tasks
  • Organize and prioritize individual work schedule to manage multiple patients, tasks, and/or projects
  • Organize and prioritize the work schedules of others to manage multiple patients, tasks and/or projects
  • Make decisions that have an impact on the individuals work
  • Make decisions that have an impact on the immediate work units operations and/or services
  • Make decisions that have significant impact on a departments credibility, operations, and/or services
  • Make decisions that have an impact on the health and wellbeing of patients
  • Communicate and exchange routine/basic information
  • Communicate and explain a variety of information
  • Communicate in-depth information for interpreting, and/or negotiating
  • Communicate complex medical information to patients and patient families
  • Memorization/concentration
  • Learning/knowledge retention
  • Preparing/analyzing numerical figures
  • Analyzing/examining/testing data
  • Emotional/behavioral self-regulation
  • Interacting with others

Work Environment

The functions of this role are conducted in a clinical environment.

Hours of Work

• This position is full-time on site, exempt, Monday-Friday

AAP/EEO Statement
Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.