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Job Title: Ministry Service Representative
Position Summary:
Responsible for acting as a liaison between customers and Ministry Efforts. Provide ministry and product information, order entry, and resolve any emerging problems that customers might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.
Essential Functions:
Study or Knowledge and Experience:
High school graduate. Able to assimilate and recall a network of detailed information (i.e., book codes, information list, mailing schedules and offer schedules). Requires good customer service/people skills. Good oral communication skills and voice projection. Capable of adapting to continual changes to accommodate our customers, both internal and external. Intermediate computer skills in Microsoft Windows necessary. Excellent time management and multi-tasking skills.
Strive to live a life consistent with Biblical principles and demonstrate continued growth and spiritual development.
Internal Work Environment:
Internal communication is with Contact Center Services Team.
External Communication Requirements:
Extensive outside phone communication with ODB Ministries’ public.
Leadership Responsibility:
Stewardship of Resources:
Responsible for handling of credit card orders.
Miscellaneous Factors:
Repetitive motion factor.
Remote work environment.
Our Daily Bread Ministries is a nondenominational nonprofit with staff and volunteers across the globe and resources distributed in 150 countries and in more than 50 languages. As a global ministry faithful to biblical principles, our commitment to diversity is reflected in our ministry's mission, vision, values, and ethos.
Full Time
$33k-41k (estimate)
02/05/2024
05/10/2024
ourdailybread.org
Grand Rapids, MI
100 - 200
The job skills required for Customer Service Representative include Customer Service, Call Center, Leadership, Time Management, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.