Title: Implementation Specialist

Location: Anywhere, Austin preferred

Who We Are:

At Otto, you’ll notice we are on a mission to create a world where both Veterinarians and Pet Parents have peace of mind. We create technology and services to enable veterinary teams to provide high quality care so that vets and pet parents can enjoy the highest quality of life.We are a fast-paced start-up and a team of passionate entrepreneurial minded people excited to build an amazing place to work. If this inspires you, please apply!

What You Will Do:

As an Implementation Specialist, you will be responsible for the successful onboarding of veterinary clinics to Otto Flow! You will help clinics to simplify and streamline their processes using Otto as their all-in-one workflow and communications system. In this role, you will collaborate with sales, customer success, and engineering to deliver a world-class customer experience focused on the unique needs of the practices you work with.

Duties and Responsibilities Include:

• Serve as the primary contact for the onboarding of new customers.
• Lead comprehensive, customized training for platform end-users (vets, technicians, reception teams, and more!).
• Balance onboardings for a variety of different clinic types at once - show off your amazing organization and time management skills!
• Consult customers on their setup and share best practices to help them get the most value from the platform.
• Collaborate with the engineering and development team to set up or configure our software platform to meet customer requirements. 
• Closely monitor clinic engagement, usage, and happiness before, during, and after a customer’s set “Go-Live” date.
• Represent the voice of the customer to provide input into every core product, marketing, and sales process.
• Handle a wide variety of potential issues that may arise during implementation - be able to think on your feet!

Who You Are:

You are someone who can wear many hats, you are detail-oriented and organized. You make thoughtful decisions quickly and can balance what is right for the company and the employee. You are compassionate and have high emotional intelligence. You are always learning and looking for ways to improve yourself and the people of Otto. You know how to have fun!

Qualifications:

Aside from being amazing, the following will set you up to compete for this role.

• 3-5 years of implementation or technical customer success experience in a SaaS or software company.
• Proven track record of working in a customer-facing role, working with large/corporate accounts is a plus!
• Project management experience.
• Experience working with Salesforce and Zoom.
• Be adaptable and willing to experiment/learn as we develop new products and processes.

Why Work Here?

We celebrate diversity and are committed to creating an inclusive environment for all employees. At Otto we believe health and wellness are an important part of life. We strive to provide each of our team members with a selection of high-quality benefits for you and your loved ones, including the furry ones.

At Otto, you get:

• Competitive pay, benefits package, and 401(k)

• Open vacation (PTO) policy
• Life insurance, short and long-term disability insurance
• Employee Assistance Program
• Pet insurance 
• Parental leave and New Pet Parent Leave
• Education and training 
• Flexibility - Work from home when needed 
• Vibrant startup environment 
• Company events, happy hours, free drinks, snacks and more!