Date Posted: 2024-03-04 Country: United States of America Location: OT221: GD - NEW YORK, NY One Penn Plaza, New York, NY, 10119 USA Otis Elevator Company is searching for a highly motivated Specialist, Client Relationship Manager responsible for account management for all customers within the assigned geography. Essential Responsibilities Prospect, build, and maintain customer relationships, achieve or exceed sales objectives, and serve as technical sales consultant to customers in the assigned territory Responsible for improving customer satisfaction Retain and renew current maintenance agreements Improve the top line sales and profitability of assigned territory Manage and nurture account relationships to drive renewals and identify repair opportunity Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts Assist with customer concern resolution along with Operations, including Service PM and Supervisor Partner with branch repair sales and business development sales team to repair and business development opportunities. Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results Education / Certifications Bachelor’s degree required Basic Qualifications Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers Need to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills Preferred Qualifications Sales experience preferred Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career! In compliance with this state’s pay transparency laws, the wage range for this role is $82,243 - $114,515. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements). If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.