Date Posted: 2024-04-05 Country: United States of America Location: OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA The International Customer Service Team at the Otis Service Center seeks a highly motivated Representative specializing in documentation and logistics to support our global customers. The successful candidate will be a self-starter excited about building a better process to support Otis’ customer commitments while strictly adhering to US Customs requirements. Essential Responsibilities: Act as liaison between customer, shipping, engineering, supplier, and international trade compliance. Support requests from international and domestic field office personnel, carriers, and freight forwarders to resolve logistic and customer order accuracy issues as they occur. Analyze and maintain export records and special documents; generate commercial invoices. Ensure adherence to current Customs requirements based on order origin and destination. Efficiently and effectively communicate across multiple departments and platforms. Maintain up-to-date knowledge of parts and packages. Demonstrated track record of embracing new ideas and implementing process improvements. Requirements: Bachelor's degree required. Self-motivated critical thinker with solid communication and exceptional organizational and problem-solving skills. Manage multiple tasks and be willing to work in a fast-paced, agile team environment. Proficient in Microsoft Office. Elevator parts knowledge and technical knowledge/ability to read engineering drawings are a plus. Licensed Customs Broker is strongly preferred. Apply today to join us and build what’s next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.