Job Summary:
Provides coverage at the Runaway and Homeless Youth Shelter. Carries out duties in accordance with Agency and Program Policies and procedures and Federal/State policies/licensing regulations

Job Duties and Responsibilities:

• Responds to clients in person and on the Crisis Hotline, provides appropriate intervention, referrals and assistance
• Provides crisis intervention in a calm and effective manner; provides one-on-one supportive counseling to clients
• Assists consumers in contacting and connecting with resources, both internally and external to OCO
• Assists consumers with activities to meet needs and goals such as scheduling/attending various appointments, scheduling/providing transportation, planning/participating in recreational/social activities and health/medication related needs
• Gathers necessary information for shelter entry assessment; coordinates services with prospective entry; arranges a safe pick-up place and arranges transportation
• Ensures safety of the shelter and of the residents at all times
• Acts as a positive role model; assist youth in self-help skills; provides case management services
• Provides assistance with meal preparation, housekeeping, shelter maintenance and collecting, organizing and documenting donations Facilitates house meetings as assigned
• Provides transportation as needed
• Enters data in a timely and accurate manner into the Databases according to requirements; assists with tracking and compiling statistics related to program activities and outcomes
• Assists with outreach and awareness activities, as needed
• Communicates with Program Manager regarding client activities, concerns and interactions
• Provides satisfactory exchange of information to oncoming shifts when staffing the Youth Shelter
• Facilitates household activities at the shelter, ensuring a friendly, home-like environment
• Assists with providing support to the Homeless Program as assigned based on need

Minimum Qualifications

• Must exhibit good judgement and maintain strict confidentiality of agency, program and consumer information
• Must demonstrate the knowledge of regulations, services, rights and responsibilities for the population services
• Must obtain and maintain all required certifications and trainings within required timeframes and attend internal external meetings and training sessions as assigned/required
• Must have a valid NYS Driver’s license with driving record within policy and access to a properly insured, reliable vehicle for regular travel and transporting consumers
• Must have a High School Diploma or GED and 12 months related experience in the area of human services or any equivalent combination of education, experience and training

Full-Time 37 Hours per week with flexibility

Grade 8

Monday: 10pm - 7am

Tuesday: 10pm - 7am

Wednesday: 10pm - 7am, 3:30pm - 4:30pm for weekly staff meeting

Thursday: 10pm - 7am

Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.