• Are you passionate about resource planning and driving sales growth?

• Do you use data to drive process improvements and implement optimal solutions?

• Do you have demonstrated experience in innovation and creativity that elevates performance?

If you answered YES to these questions, read on to learn more about this role! East West Tea is seeking a skilled and dedicated Global Manager ERP Systems to join our Information Technology and eCommerce Operations.

Role Summary

As the Global Manager ERP Systems, you will oversee and optimize Enterprise Resource Planning (ERP) operations on a global scale. Developing and managing a global dashboard driving data operations, you will support back-end eCommerce operations, integration with custom and 3rd party applications, and leadership of IT technical projects and team members. This leadership position plays a pivotal role in ensuring seamless integration between ERP systems and eCommerce platforms to drive efficiency and innovation across our global operations.

WHO WE ARE:

We exist to inspire and enhance everyday life. We are here to be the best global well-being company by creating meaningful products and experiences that serve all people around the globe as often as we can. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.

For Yogi, well-being is an expression of everything that we do and how we do it. Beyond supporting our grower communities and only using natural and organic ingredients, we are constantly looking for ways to create benefits and limit our footprint. Our B Corp Certification, The Yogi Foundation, LEED certified buildings, Rainforest Certification, Sustainability Reporting, and regenerative farming are just some of the ways we hold ourselves accountable to our values.

We inspire, enable and empower our partners, team members, customers, and consumers to not just follow, but to become leaders in partnership with us in service of leaving the world better off because we are in it together.

OUR INVESTMENT IN YOU:

• We offer competitive compensation, including a generous annual bonus.

• We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn’t love a surprise?

• This position is located in Eugene, Oregon and can be structured as hybrid or remote.

• As a certified B Corp, we’re a company that lives our values every day.

• We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work.

• We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.

• Our Nourish Market provides employees subsidized healthy lunch and snack options.

• We commit to our purpose in every aspect of our culture.

• We have employees that are committed to “Doing Good” in our community and around the world.

• We are a growing company with products that customers love.

• We believe in investing in you and your growth and development.

WHAT YOU’LL OWN:

• Translate global business processes into efficient system processes.

• Identify and implement process improvements using functional and technical capabilities.

• Coordinate ERP application upgrades/updates to ensure consistency across global locations.

• Serve as the primary interface with personnel interacting with ERP systems, aligning activities with organizational goals.

• Support back-end eCommerce operations, ensuring seamless integration with ERP systems.

• Collaborate with eCommerce team to optimize workflows, enhance user experience, and drive sales growth.

• Integrate custom and 3rd party applications with ERP and eCommerce platforms to streamline processes and data flow.

• Troubleshoot and resolve integration issues to minimize downtime and ensure data accuracy.

• Develops and produces global management dashboards and metrics reports.

• Collaborates with Finance staff to create consistent reporting packages across all locations.

• Utilizes business subject knowledge to conduct as-is/to-be business process modeling.

• Analyzes data for process improvement opportunities and implements optimal solutions.

• Collaborate with global users to develop, test, and modify ERP applications.

• Demonstrate a "big picture" view and proactively communicate with impacted areas.

• Lead and manage IT technical projects related to ERP systems, eCommerce operations, and integration initiatives.

• Define project scope, objectives, and deliverables, ensuring alignment with business goals and timelines.

• Coordinate cross-functional teams and external vendors to execute projects on time and within budget.

• Mentor and develop project team members, fostering a culture of collaboration, innovation, and excellence.

• Provides ERP orientation and coordinates training for users.

• Works well across functions, empathizing with user issues and varying technical levels.

WHAT YOU KNOW AND HAVE EXPERIENCED:

• Bachelor's degree in business or computer science or equivalent experience

• 5 years of experience in large ERP system applications

• Experience in system report writing/development

• Proactive orientation toward troubleshooting and problem-solving

• Ability to communicate ideas in both technical and user-friendly language

• Strong analytical skills and ability to work in a fast-paced, dynamic team-based environment

YOU’LL BE A GREAT FIT:

• Demonstrates an understanding of global business processes and adapts strategies to diverse global locations.

• Stays abreast of evolving technology, acquiring and enhancing application expertise to optimize system operations.

• Maintains a strong work ethic geared towards customer service, ensuring user needs are met effectively.

• Collaborates with global users and local IT professionals to resolve issues and implement optimal solutions.

• Thrives in an ever-changing work environment, demonstrating flexibility and adaptability to evolving business needs.

• Effectively manages multiple work responsibilities, balancing attention to detail with swift execution.

• Demonstrates effective communication skills, ensuring clear and concise messages are delivered.

• Strong in negotiating desired outcomes, facilitating collaboration and achieving consensus.

• Enjoys collaborating with cross-functional partners, fostering a collaborative work environment.

• Applies an analytical approach to understand and synthesize data, making impactful and informed decisions.

WHAT WE DO:

We manufacture Yogi and Choice Organics brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.

East West Tea Company is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.

Please apply directly on our Career Site. We look forward to connecting with you soon!