Serve as the first point of contact for employees seeking technical assistance. Provides technical phone/email support to internal end users. Perform local and remote troubleshooting through diagnostic techniques and tools.

Install or modify data communication systems. Provide technical assistance and consultation in the use and operations of complex computer operating systems.

Maintain databases and libraries including systems security functions

Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware/software.

Design and maintain systems documentation according to applicable policies and standards. Ensure that documentation meets all security regulations for the credit union.

Coordinate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity

Coordinate the services of vendors to ensure quality of service and timeliness.

Evaluate technology proposals and contracts and provide recommendations to management on vendors, bids, outsourcing, etc.

Maintain inventory of all computer systems, and perform the necessary action to replace or repair malfunctioning or aging equipment

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• IT Support: 1 year (Preferred)

Work Location: Multiple locations