JOB SUMMARY : Under the direction of the Manager of Rahab, the Rehab Scheduler accurately and timely makes and schedules appointments, obtains Medical and Financial clearance for patients in an efficient manner, and provides essential daily clerical support to the Manager of Rehabilitation and Therapy Staff.

PERFORMANCE DIMENSIONS AND TASKS

Essential Function

1. Practices good and effective communication skills, whether on the phone and in person.

2. Promotes a Culture of Safety by acting as a team player and team support person.

3. Behavior and Actions while at work serve to promote a professional, friendly, and functional department.

4. Maintains patient confidentiality within the Health Insurance Portability and Accountability Act (HIPAA) guidelines.

5. Completes tasks in a prompt, pleasant, and helpful manner when greeting patients, families, and visitors.

6. Works with the Rehabilitation Services Manager to organize the Daily Schedule in a manner that promotes an efficient patient flow and provides excellent customer service.

7. Is cross-trained to cover and support the Patient Access Team when covering for breaks and / or lunches as needed.

• Pre - Register new patients
• Verifies patient insurance eligibility and obtains pre authorizations, when needed, in a timely fashion.
• Communicates with insurance company representatives in an effective manner to obtain pre authorizations when required, and provides the insurance company with necessary clinical information, including CPT procedure codes and ICD diagnosis codes.
• Collects Co-pays.

8. Updates Rehabilitation Services Schedule daily and tracks Cancellations, No-shows, errors, and Re-schedules. Also updates the daily statistical spreadsheet which is to be presented at huddle the following morning.

9. Responsible for coordinating with the Therapists any special equipment and information needed for the appointments.

11. Effectively utilizes the Cerner Electronic Medical Record and documents all communication regarding patients.

12. Helps out as needed in the Front office and Therapy treatment areas of the department, such as answering phones, translating (if bilingual), disinfecting equipment, ordering supplies as requested by Manager, etc.

13. Attends department meetings and training, as well as participates in quality improvement programs.

14. Performs other duties as assigned.

Last updated : 2024-04-24