Osprey Manor Job Description

I. TITLE OF JOB: Housekeeper

II. REPORTS TO: Executive Director

III. HEADQUARTER: Community

IV. QUALIFICATION STANDARDS

A. EDUCATION

It is preferred that the Housekeeper has a minimum of a High School diploma or equivalency. It is required that the Housekeeper has completed the 10th grade in High School.

B. EXPERIENCE

• Previous experience in hospitality or hotel housekeeping is preferred
• Knowledge of housekeeping management practices is a plus
• Familiarity with industrial cleaning equipment and techniques is beneficial
• Ability to perform custodial tasks efficiently and effectively
• Attention to detail and thoroughness in cleaning tasks
• Strong organizational skills to manage time and prioritize tasks
• Ability to work independently with minimal supervision
• Good communication skills to interact with guests and team members

C. SKILLS REQUIRED

1. Problem Solving: Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully to develop alternative solutions both alone and with groups while using reason even when dealing with emotional topics.

2. Customer Service: Manages difficult or emotional residents, family members, and employee situations, responding promptly to their request for service and assistance, while soliciting feedback to improved service insuring that commitments are met.

3. Interpersonal: Focuses on solving conflict and not blaming. Maintains confidentiality. Listens to others without interrupting and keeps emotions under control. Remains open to others ideas and tries new things.

4. Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens carefully and gets clarification. Responds well to questions.

5. Team Work: Balances team and individual responsibilities, exhibiting objectively and openness to others views. Contributes to building a positive team spirit.

6. Planning and Time Utilization: Consistently plans/coordinates work to achieve maximum productivity and efficiency without sacrificing quality, accuracy and customer service. Meets deadlines in completing job assignments and special projects.

V. DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Housekeeper include performing the day-to-day activities of the Housekeeping department as assigned in accordance with current federal, state and local standards, guidelines and regulations governing this Community; and as may be directed by the Executive Director and Director of Housekeeping, to assure that the community is maintained in a clean, safe and comfortable manner.

A. ESSENTIAL

The following job functions have been determined to be essential of this position. Management reserves the right to modify this list and other functions as deemed necessary.

1. Stock carts with proper types and quantities of materials and equipment.

2. Assure that work assignment areas are clean and that equipment, tools, supplies, etc. are properly stored during work periods, as well as before leaving the area for breaks, meals and the end of the workday.

3. Discard waste and trash into proper containers and reline receptacles with plastic liners.

4. Polish metal fixtures, including pay phone and water fountains.

5. Clean and sanitize public restrooms.

6. Pick up trash in front and back parking lots.

7. Turn in and/or report all lost and found items to supervisor.

8. Assist others in lifting heavy equipment, supplies, etc. as directed or requested.

9. Report scarcity of housekeeping supplies.

10. Clean housekeeping equipment, carts, etc.

11. Perform terminal cleaning procedures.

12. Participate and assist in departmental studies and projects as directed.

13. Assist with completion of appropriate forms and reports.

14. Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR)

B. OTHER DUTIES

In addition to the essential job functions described above, the following job functions are important to the proper fulfillment of duties:

1. Recognize and respond to the housekeeping needs of residents.

2. Perform general Community housekeeping tasks, such as sweeping, mopping, dusting, vacuuming, washing, waxing, etc.

3. Recognize and respond to containments and potentially infectious wastes and handle according to appropriate guidelines.

4. Follow Community guidelines relative to emergency procedures especially fire prevention and the use of fire extinguishers.

VII. EQUIPMENT, MATERIAL, MACHINES AND/OR TOOLS USED

The following is a list of the principal equipment, materials, machines, tools, etc., used by the employee.

Buckets

Fire extinguisher

Mask, gloves, goggles, gowns

Carts

Furniture polish

Chemicals

Mops

Vacuum cleaner

Miscellaneous housekeeping supplies

Miscellaneous devices used in a nursing home environment (wheelchairs, oxygen

tanks, etc.)

VIII. PHYSICAL STRENGTH REQUIRED

Frequent body movements include lifting, moving, transferring, bending (static forwards bending), stooping/squatting and reaching. Able to do heavy lifting, pushing, pulling and/or carrying of objects weighing up to 50 pounds unassisted with twisting and turning of trunk. Ability to stand and walk prolonged periods of time.

IX. ENVIRONMENTAL CONDITIONS

Because the essential functions of the job of the Housekeeper often require exposure to bodily functions and infectious waste, diseases, odors and other situations associated with health care, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Categories 2 and 3, environmental and safety conditions will fluctuate. To be qualified for the position of Housekeeper, an applicant/employee will have the ability to work in an environment conducive to caring for residents without posing a substantial safety or health threat to self or others.

Job Types: Full-time, Part-time

Pay: $12.71 - $13.44 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift
• No nights

Ability to Relocate:

• Lakeland, FL 33805: Relocate before starting work (Required)

Work Location: In person