Responsibilities

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Promotes the facility mission, vision and values by effectively communicating them to others

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Considers mission, vision and values in developing services, standards and practices

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Responsible for reviewing patients accounts for possible combining based on payment window guidelines
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Adheres to Governmental Billing and Collection payer rules and guidelines located in the Medicare/Medicaid manuals when contacting insurance carrier

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Accurately utilizes system and or Email, when requesting additional information.

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Responsible to complete font office tasks.

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Reviews accounts to ensure the appropriate insurance plan is set-up and the correct insurance.

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Reads previous notes on the account and document new notes using appropriate mnemonic in the notes tab

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Ability to identify accounts that need insurance billing or rebilling i.e., late charges, adjustments, patient related appeals

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Contacts physician’s office and request copies of documentation needed

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Request copies of medical records from HIM for any paper records as needed

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Ability to obtain electronic records.

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Daily follow up on faxes or messages to carriers within 24 hours, to ensure the fullest collection effort is accomplished

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Provide excellent customer service by responding to carriers or patient calls within 24 hours and documents activity on the patient account

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Assist in solving difficult accounts as needed

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Provide assistance with the Customer service front desk, as needed.

Job Type: Part-time

Pay: $10.00 - $11.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person