Status: Part-time Contractor or Employee

General Description:

Patient Enrollment Specialist will work in an OsiLIFE customer environment (Healthcare Provider Clinic) to facilitate the promotion, recruitment, and enrollment of customer-referred patients into remote patient monitoring programs supported by OsiLIFE and OsiLIFE care teams.

Roles and Responsibilities:

• Explain and answer questions about remote monitoring programs (patients and clinic team)
• Coordinate patient awareness activities relating to remote monitoring programs
• Talk with patients, in person and over the phone, about enrollment into remote monitoring programs
• Document patient discussions relating to remote monitoring programs
• Onboard enrollees into remote monitoring programs
• Communicate with OsiLIFE care team members with respect to new enrollees
• Communicate with customer clinic personnel with respect to new enrollees
• Gather and input patient information from customer’s system into software platform utilized by OsiLIFE
• Coordinate patient enrollment and activation into remote monitoring programs
• Facilitate patient information exchanges between OsiLIFE and customer (in compliance with HIPAA, OsiLIFE and customer requirements) 

Desired Skills and/or Experience:

• Strong communicator with healthcare professionals and patients (verbal and written)
• Technical understanding of healthcare and clinic-based provider services
  • Nurse, Medical Assistant, Nurse Assistant, Med Tech, Healthcare Administrator
  • Nursing or Medical Assistant students
  • Medical insurance claims administration
• Good organizational skills and a history of successful applications of these skills
• Disciplined in following protocols, processes, and procedures
• Strong data entry skills (certification to access health related records preferred)
• 3 or more years of healthcare industry experience and/or a healthcare professional degree
• Mobility and ability to work in a healthcare clinic, as well as to work remotely from home
• Proficient in Microsoft Office (Outlook, Teams, Excel, Word, SharePoint)
• Exhibit progression in responsibilities during prior employment experience
• Strong people skills with consistent professional composure in dealing with both patients and healthcare providers, as well as colleagues at OsiLIFE