Description

Under the direct supervision of the Chef, assist the servers in serving food, filling drinks, cleaning tables and work spaces, and stocking work areas while maintaining a friendly professional manner.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICATIONS:

• Must be a minimum of 18 years of age.
• Six Months of previous work experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

SUPERVISION RESPONSIBILITIES:

• None

GUEST SERVICE:

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.

• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. 

• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.

• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.

• Observes and reports any and all unsafe behavior displayed by internal and external guests.

DEPARTMENT OPERATIONS:

• Prepares dining room for guests by setting tables and stocking all necessary supplies.

• Maintains table settings by removing finished courses and replenishing utensils.

• Refills drinks.

• Supports wait staff by assisting them with delivery of food and retrieval of any supplies they may require.

• Maintains a clean and sanitary bussing station.

• Carries soiled dishes to the dishwasher to be cleaned.

• Ensure availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.

• Performs all other related and compatible duties as assigned.

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.

• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. 

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.

• Protect the Company’s value by keeping information confidential.

• Perform assigned tasks under frequent supervision. Follow written and verbal instructions.

• Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.

• Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.

• Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.

• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.

• Maintain physical condition and stamina appropriate to performance of assigned duties.

PHYSICAL DEMANDS:

• The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. 

• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.

• Ability to use hands to finger, handle, or feel.

• Ability to use arms to reach and lift above shoulders.

• Must have normal auditory and good verbal communication.

• Ability to lift upwards of 25 pounds. Ability to drag, push, or pull up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to endure heights.

WORK ENVIRONMENT:

• Work is typically performed within a Casino Restaurant setting. Exposure to second-hand smoke.

• Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required.

• Noise level in the work environment is moderate to high.

• Employee may be exposed to blood/bodily fluids.

• The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

• Employee may be exposed to chemicals and hazardous material.

• The employee may be exposed to risks associated with the use of tools/machinery.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Source: Hospitality Online