Description

SUMMARY

• Provides patient care support to licensed providers and serves as liaison between patient and healthcare provider.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepares patients for visit by directing/accompanying patients to the examining or X-ray room, providing gowns/drapes, and assisting with proper positioning of patient for the examination and/or treatment;
• Interviews patient and records medical histories, may order x-rays per provider order or protocol, or obtain results from imaging facilities;
• Assists health care providers during examinations as directed. Duties may include, but are not limited to, performing dressing changes, taking vital signs, preparing and drawing up injectable medications, labeling medications for administration by provider, applying/removing casts/splints, removing sutures/staples, preparing laboratory test requests, preparing lab specimen for pick-up per protocol;
• Generates orders for prescriptions, diagnostic imaging, rehabilitation therapy, DME, etc. as directed by provider; inputs into EMR.
• Schedules follow-up appointments, tests, test results, procedures, and injections with designated provider or facility.
• Coordinates all aspects of surgery scheduling according to surgery scheduling protocols. This includes obtaining medical clearances, pre-certifications, consents, submitting orders and scheduling pre-assessment, preoperative and postoperative appointments.
• Reconciles patient health history information at visit, updates any additional information pertinent to patient care and scans various documentation into EMR. Such documentation includes hospital dictation, disability forms, laboratory test requests, medical clearances or any other correspondence as directed after obtaining provider signature.
• Triages patient correspondence received by phone, voicemail or patient portal in adherence to policy. Documents patient correspondence into EMR system and advises patient provider plan of action.
• Maintains exam rooms which may include the following: prepares exam rooms including stocking of appropriate supplies, instruments, and equipment for examination of patients daily. Cleans exam rooms according to protocol between patient examinations. Disposes any contaminated materials appropriately.
• Cleans and sterilizes medical instruments and equipment.
• Other duties may also be assigned by Providers, RNs, and managers.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepares disability and other forms for provider signature.
• Inventories and orders medical supplies.

Requirements

Education and Experience

• High School diploma or equivalent, Current Basic Life Support (CPR, BLS) certificates
• Excellent communication and customer service skills
• Graduate of an accredited Medical Associates Program or Certified Orthopedic Tech preferred
• Two years orthopedic experience preferred
• Three years medical office experience preferred