Key Responsibilities

• Create an environment that is consistent with the company's values and objectives.
• Organize daily work schedule to maintain optimal patient care.
• Understand appropriate state Practice Act and adhere to the laws which govern how Physical Therapists may practice and whom Physical Therapists may supervise.
• Review Company’s Policy & Procedures Manual on (not less than) a yearly basis and adhere to the policies and procedures set forth.
• Complete Occupational Safety and Health Administration (OSHA) training on a yearly basis and adhere to standards set forth in OSHA standards and other governmental regulations.
• Evaluate, treat, and direct treatment for patients for whom physical therapy is medically necessary. Document this need clearly.
• Maintain ongoing documentation in which goals, progress toward functional goals, and medical necessity are clearly stated.
• Complete all required documentation (pre-certifications, physician reports, daily notes, charge tickets, etc.) legibly, appropriately and in a timely fashion in order to meet facility, physician and payor deadlines.
• Maintain open and respectful communication with co-workers, physicians, patients, family members, and third party payors at all times.
• Attend monthly center meetings to resolve operating issues and attend clinical in-services. 
• Act as a role model and as a resource for peers.
• Research unfamiliar diagnoses, procedures, and requests as opportunities to provide needed learning experience.
• Utilize time efficiently and effectively to meet productivity requirements of the facility.
• Maintain current awareness of general changes in the health care and specific issues affecting the practice of physical therapy.
• Assist in general maintenance duties around the center, to ensure center is clean and professional looking.
• Assist in customer service responsibilities including phone answering, patient registration, scheduling, and other general receptionist duties as necessary.
• Performs other duties or special projects as assigned.

Competencies

• Ability to provide excellent customer service in a fast-paced environment.
• Ability to maintain patient confidentiality.
• Ability to establish and maintain effective working relationships with patients, co-workers and the public.
• Ability to be objective.
• Ability to multi-task.
• Ability to anticipate organizational and departmental needs.
• Ability to delegate tasks.
• Ability to identify and resolve problems. 
• Excellent written verbal and presentation communication skills
• Ability to extract data from conversations and documents.
• Working knowledge of basic office procedures and work flow with in a medical practice.
• Excellent organizational skills.
• Ability to use a variety of office equipment.
• Working knowledge of computer databases.

Required Credentials

• BA/BS Degree in Occupational Therapy, Physical Therapy or related field required.
• Physical Therapy or Occupational Therapy License required