Summary: The Front Desk Receptionist greets and engages with patients, as well as provides wide range of administrative support for the medical office.

General Summary of Duties: (Other duties may be assigned.)

Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone; Maintain reception area, direct patients, and answer patients’ questions

Check in patients and update/verify required patient information in EMR system

Ensure required paperwork is issued to patient and communicate completion instructions

Collect any required patient payments; Balance payments at end of day and promptly turn into Accounts Receivable

Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.

Assist patients with mobility and access to wheelchairs if necessary; Coordinate transportation for patient if necessary

Properly utilize EMR system and remain up to date on required training and procedures related to EMR system; Demonstrate proficiency in appointment scheduling and accurate documentation in patient’s chart

Secure patient information and maintain patient confidentiality

Assist in coverage of other staff when necessary; Participate in orientation of employees when needed

Communicate efficiently with other departments to ensure best care for patient

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required

Education and Training:

High School diploma or equivalent required at minimum

Experience working in related position preferred

Physical Demands and Working Conditions/Requirements:

Work may require stooping, bending, reaching, and moderate lifting of up to approx. 50 pounds while assisting patients with mobility and positioning, moving supplies, and performing other daily job functions

Requires prolonged periods of sitting at desk and working at computer

Must have good computer and telephone communication skills and able to operate misc. office equipment

Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff

Ability to work in fast-paced environment in a professional medical office setting

Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions

Position Type and Expected Hours of Work:

Full time: 40 hours minimum per week; available for overtime as needed; varied day shift hours on week days with occasional coverage required on Saturdays

Travel Requirements:

Moderate travel may be required to assist in coverage at satellite offices

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Findlay, OH 45840: Relocate before starting work (Required)

Work Location: In person