Job Purpose:

The Director, Ancillary Services is responsible for oversight and day-to-day management of ancillary departments within OrthoIllinois. Ancillary Services includes the following departments: X-Ray, MRI, CT, DME & Medical Supply, FitRight, Injectables, Injury Express, Occupational Health, Rheumatology & Infusion, and other departments as assigned. Specific focus on process improvement, personnel management, cost containment, and revenue enhancement. In addition, the Director is instrumental in implementation of systems and programs that maintain and improve current operations and embrace opportunities for change that are present in a growing organization.

Leadership Philosophy:

We believe that leadership is a privilege, one that carries the responsibility to inspire out teams to achieve the vision, how respect for those we serve, and coach our teams and individuals for growth and development. We place our people first and respect their inherent knowledge and talents by empowering them to share their ideas and make decisions that achieve high quality care and service to the patients we serve.

Primary Duties and Responsibilities:

• Aligns work of departments with overall strategic goals of the organization utilizing teams' strength to effectively and efficiently deliver on key metrics contributing to organizational success

• Provides guidance, support, professional development, and performance management opportunities for professional staff and front leaders. Developing leaders in alignment with OrthoIllinois’ leadership philosophy

• Develop and implement standardized practices and protocols for department teams that achieve superior outcomes while being appropriately cost effective

• Develop and monitor departmental operating and capital budgets, X-Ray, MRI, CT, and DME & Medical Supply, Injectables, Injury Express, Occupational Health, and Rheumatology & Infusion, in order to provide the appropriate utilization of resources and provide equipment consistent with OrthoIllinois’ strategic long range plans

• Monitor regulatory and clinical standards, productivity, and quality assurance efforts

• Develop and oversee the execution of “best in class” operations, logistics, services and solutions

• Execute strategies, tactics and actions aimed at achieving OrthoIllinois’ goals and objectives for revenue growth, profit, as well as employee and patient satisfaction

• Develops team by providing training opportunities, ongoing coaching, and performance feedback, aligning team goals and accountability with organization initiatives and service standards

• Network with GPO’s, Distributors, Suppliers, and Vendors to negotiate departmental cost/expense of equipment and supply

Competencies:

• Leadership: We lead out teams toward achievement of our mission, vision and values by demonstrating key values.

• People Development and Management: We inspire and engage with our people for growth and development and achievement as a team.

• Communications and Interpersonal Relations: We communicate honestly and act courageously to build connections with our teams and each other.

• Business and Project Management: We are leaders in understanding key metrics and initiatives that help us achieve our goals.

• Service: We build relationships, keeping our patients at the center of all we do.

• Continuous Improvement: We never tire in our quest for excellence and continuously seek opportunities to improve.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

Education and Experience Requirements:

• High school diploma degree or equivalent, required

• Bachelor’s degree, preferred

• At least two years of experience in a similar position and/or performing similar tasks

• At least two years of experience managing people

• Advanced working knowledge of Microsoft and Google suites

• Advanced working knowledge of EMR, and Qlik

• Familiarity with HRIS and attendance management software

Environmental/Working Conditions:

Working environment is in an office/clinic setting.

Physical/Mental Demands:

• Sit, stand, walk, stoop or kneel, crouch or crawl for extended periods of time

• Requires lifting, carrying and/or moving objects in a manner consistent with most office environments (generally, no more than 10 pounds on a frequent basis and 20 pounds on an occasional basis)

• Finger dexterity for typing on a keyboard and using a mouse for extended periods of time

• Vision (e.g., depth perception, color vision, strong vision up close); hearing (e.g., high pitch sounds, soft or distant sounds)

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.