Description

About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. Next year we are on track to open additional offices! Our core values consist of the following:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description

As a Senior Clinic Manager, you will play an integral role in overseeing the day-to-day operations of up to three clinics and provide support to each clinic’s management team and staff. Through hands-on management, you will ensure that each clinic is on track to achieving business objectives and that our commitment to delivering exceptional patient care and customer service is being consistently met.

Tasks include but are not limited to:

• Direct and manage three directly reporting clinic managers as assigned.
• Sustain weekly clinic visits and provide direct support to staff and providers.
• Address patient questions and concerns promptly while striving for patient satisfaction.
• Coach and mentor managers on resolving clinic and patient issues.
• Assist the Clinic Manager in developing the growth and performance of staff members per clinic while evaluating recruitment needs.
• Ensure that each clinic is meeting their monthly and annual bonding and collections goals.
• Evaluate each clinic’s metrics to project the clinical performance at the end of the month, quarterly, and annually.
• Ensure managers and staff follow all policies and procedures to ensure staff and patient safety.
• Evaluate the level of customer service provided by office staff and carry out training when needed.
• Foster a learning environment by recognizing and coordinating training opportunities for admin and clinic staff as needed.
• Oversee that the monthly operation checklist is completed in each clinic.
• Maintain patient data according to regulations and company policies.
• Oversee timecard management and ensure timecard procedure and process is completed by the due date set by Human Resources.
• Ensure that records are stored securely and in compliance with privacy and security regulations.
• Analyze and report staffing needs on a regular basis.
• Oversee that the team members' weekly schedule is maintained by the clinic’s manager appropriately.
• Assist the Treatment Coordinator with making calls (Welcome calls, Lost Cases and Denied).
• Ensure that all huddle procedures are being followed and huddles are run in an organized and motivating manner.
• Empower clinic managers to oversee the metrics progress and evaluate the health of case acceptance.
• Ensure that all OE team members understand our company’s mission, vision, and core values and uphold them in the highest regard.
• Lead by example by upholding and promoting the company’s mission, vision, and core values.
• Foster a positive and collaborative team culture that promotes excellence in patient care and teamwork.
• Support managers in employee relations conversations and in the disciplinary action process.
• Provide coverage for clinics as needed including Saturday shifts.
• Collaborate with the Marketing department to ensure that office marketing needs are being met which may include participating in marketing events.
• Annual compliance training and ensure that all direct reports are also in compliance with their required compliance training.
• Other duties as assigned.

Requirements

Minimum Qualifications:

• 3 years' experience in treatment coordination in a private medical practice
• 3 years' experience in clinic or practice management, preferably in orthodontics
• Excellent communication and sales skills
• Ability to motivate and build strong teams.
• Bachelor's degree in business management or administration, and/or education and experience in a relevant field preferred, but not required.

Working Hours/ Location:

• Monday – Wednesday 8:45am to 5:00pm
• Thursday 7:45am to 4:00pm
• Friday 6:45am to 3:00pm
• Avondale, Pilsen
• Spanish

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments
• Monthly & Annual Bonuses