Description

• Creates a welcoming atmosphere by greeting visitors and patients to the clinic
• Checks in and checks out patients in a timely, friendly manner
• Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
• Comforts patients by answering any questions they may have
• Expedites patient processing by having them fill out forms
• Obtains patient identification and insurance information
• Maintains patient accounts by verifying insurance information
• Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
• Overlook the cleanliness and maintenance of the front waiting area
• Review the daily schedule of the clinic for any changes
• Check if all bondings are Approved and Active with insurance (day before & day of the appointment)
• Print end of day reports. Check collected payments against the report and check all credit card transactions.
• Ensure that all COVID-19 clinic policies are followed by all visitors and patients.

Requirements

• Excellent customer service skills
• Pleasant phone demeanor; bilingual speaker preferred
• Computer skills required; Google Suites
• At least 1 year of Medical office receptionist
• Bilingual- Spanish