Primary Duties and Responsibilities

• Writes up and processes job tickets based on estimate, quote, PO, art and special instructions provided by Sales. Maintains an updated ERP doc as well.
• Works with Account Managers to field customer inquiries when the salesperson is out of the office or is otherwise unavailable.
• Maintains daily status of all jobs they are handling to know where job is at all times.
• Maintains direct contact with Scheduling concerning delivery date, job status, and job progress. Communicates any job problems and changes to production personnel.
• Works directly with preflight, planning, prepress, library and all production departments to troubleshoot and solve problems on job using critical thinking skills.
• Communicates any job problems and changes to Sales Representative and/or customer including, but not limited to, specifications, art, schedules, application, etc.
• Facilitate communication between the customer and functions performed by our pre-press departments (Library, Art, and desktop) to meet customer deadlines.
• Obtains authorization from Sales for additional costs that have been requested or incurred to the job and creates/handles change orders.
• Calls huddles as needed to facilitate job communication with Production and perform kit checks.
• Communicates potential job issues to their production meeting advocate prior to the AM meeting to state job schedule concerns and relay pertinent information to production.
• Complete an accurate billing summary/pre-invoice for Billing Coordinators based on information provided from sales.
• Enter shipping information into Monarch via manually, excel spreadsheet for import, or IX database. Also, send customer tracking information, packing slips, BOL, etc. after job has shipped.

• Other task and duties may be assigned at your supervisor’s discretion.

• High school diploma, general education degree or equivalent.
• Computer experience, Microsoft Office products experience – Strong Excel Skills a Must
• Experience working with customers and Sales
• Project management experience
• Quality focus, problem solving, phone/email, resolving conflict, and multi-tasking skills
• Knowledge of print terminology a plus, but not required

This job operates in an office environment. However, frequent trips to the production floor and other buildings is expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; drive; and see.

• Medical
• Dental
• Vision
• Generous PTO
• 401(k)
• Profit Sharing
• Flexible Spending Accounts
• Employee Assistance
• Group Life and AD&D
• Voluntary Life and AD&D
• Group Short-Term Disability
• Group Long-Term Disability

Nearest Major Market: Chicago