About us

Ormson Family and Cosmetic Dentistry is a small business in Amarillo, TX. We are professional, agile, innovative and our goal is to Create a unique experience for our patient's that sets us apart from the other dental offices around..

Our work environment includes:

• Modern office setting
• Growth opportunities

Ormson Family and Cosmetic Dentistry is looking for a full-time Front Office Coordinator to join our team in Amarillo, TX.

Job Summary: The Appointment Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.

Essential Duties:

- Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.

- Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.

- Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target.

- Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.

- Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).

- Communicates with patients regarding financial options.

- Reconciles financial records by receiving and recording patient payments.

- Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.

- Uses computer, fax, or courier service to transmit information or documents when requested.

- Keeps the front desk and reception areas clean.

- Organizes magazines to keep current and neat. Waters the plants.

- Performs necessary duties associated with checking patients in and out.

- Record treatment information in the patient's chart.

- Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.

- Produces the doctor's call list and provides to the doctor each day, as necessary.

- Calls patients the day before to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy.

- Adheres to all safety and health regulations.

- Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.

- During morning huddles, reports on production results, addresses problems that occurred, and evaluates patient flow from the previous day.

- Updates staff on the status of the current day’s production goals, and identifies scheduling gaps.

- Keeps staff and doctor informed of scheduling problems, issues or concerns

- Organizes daily charts and provides to clinical staff for review.

- Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.

Knowledge/Skills/Abilities:

- Knowledge of appointment coordinator procedures.

- Knowledge of English composition, grammar, spelling, and punctuation. Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).

- Ability to maintain composure and professionalism when exposed to stressful situations.

- Ability to engender trust from the doctors, co-workers, and patients.

- Maintain confidence with the patient regarding abilities of doctor(s) and staff.

- Ability to work cooperatively with management, staff, and patients.

- Ability to prioritize, organize, and complete tasks in a timely and independent manner.

- Ability to accept constructive feedback.

- Ability to understand and follow written and verbal instructions.

- Ability to collect data accurately and efficiently, establish facts, draw valid conclusions, and maintain confidentiality.

- Ability to communicate and express thoughts and ideas competently.

- Ability to quickly grasp relevant concepts regarding duties and responsibilities.

- Ability to greet visitors professionally and courteously.

- Ability to multitask with frequent interruptions throughout the workday, while accurately and efficiently finishing tasks started before the interruptions.

Education / Experience:

- High school diploma or equivalent

- Minimum of 3 years relevant experience in the dental profession

Physical and Environmental Requirements:

- May be required to lift up to 10 lbs.

- Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).

- Vision: close vision, depth perception, and ability to adjust focus.

- Ability to sit in front of a computer screen during the full working day with minimal breaks throughout the day as needed that do not exceed 10 minutes at a time.

- Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.

- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.

- May be required to administer first aid or CPR.

- Occasional exposure to toxic or caustic chemicals and radiation.

- Exposure to moderate noise levels.

- Exposure to hectic, fast-paced, high anxiety environments.

Additional or different duties may be assigned occasionally at employer’s discretion.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• No weekends

Experience:

• Computer skills: 1 year (Preferred)
• Customer service: 1 year (Required)
• Dental clinic: 3 years (Required)

Work Location: In person