Orlando Health Medical Group / FHV Health, is a multispecialty physician group which includes primary care, cardiology and vascular practices located throughout Lake, Sumter and Marion counties.

Why choose FHV Health?

- No nights or holidays

- Innovative benefits package that begins on day one

- Tuition reimbursement up to $5,000 a year

- Voted Best Place To Work by Forbes

Position Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Education/Training

High School graduate or equivalent.

Experience

Six (6) months experience in a clerical office or general business, and/or customer service setting.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preferences, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Ability to Relocate:

• Lady Lake, FL: Relocate before starting work (Required)

Work Location: In person