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Summary Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately responds to client requests and inquiries by performing the following duties.
Duties and Responsibilities include the following.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical and Design - Collects and researches data; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Interpersonal Skills/Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments; Maintains confidentiality; Listens to others without interrupting.
Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner.
Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); six months to one year customer service, call center, sales or banking experience.
Computer Skills
To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to use bank-specific software such as MPC, IBS, ADP, etc. Ability to use basic office machines.
Other Skills
General knowledge of internal transfers/payments, E-Statements, P2P, External Transfers, Personal Finance Manager/Yoodle, Bill Pay and new enhancements.
Bank Culture/Customer Service Skills
Promotes the Bank's culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The noise level in the work environment is usually moderate.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.
Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.
*Origin Bank is an Equal Opportunity Employer. We recognize and value diversity as it strengthens our ability to attract, retain, and engage team members. We support a diverse and inclusive work environment where all team members are given opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that Origin Bank can truly perform at its best, carry out its vision, and make a difference in the communities we serve.Full Time
Banking
$43k-59k (estimate)
04/16/2023
05/08/2024
origin.bank
DALLAS, TX
500 - 1,000
1991
DONALD YARBROUGH
$200M - $500M
Banking
The job skills required for Customer Support Specialist I include Customer Service, Problem Solving, Call Center, Products and Services, Planning, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist I positions, which can be used as a reference in future career path planning. As a Customer Support Specialist I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist I. You can explore the career advancement for a Customer Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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