9 Customer Service Supervisor Jobs in Canton, MA
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Organogenesis is Hiring a Customer Service Supervisor Near Canton, MA
Organogenesis, a leader in regenerative medicine, is seeking a Supervisor of Customer Service. This individual will provide leadership in the day to day activities associated with processing sales orders, monitor compliance of policies and procedures, and manage scheduling, training and development of personnel.
KEY RESPONSIBILITIES:
Ensure accuracy, consistency and efficiency in relation to customer service day to day processes and reporting; Foster Partnerships with customers and field sales force. Monitor and communicate policy developments that impact the Customer Service Department; Train and coach team members and provide feedback that will help deliver the highest quality of service; Review customer service system, policies, and procedures periodically to ensure compliance
OTHER RESPONSIBILITIES:
Audit daily report at the end of the day to ensure accuracy
Handle customer complaints and ability to recover a positive relationship
Develop and implement process to improve customer service
Make on the spot decisions to drive customer service excellence
Actively support customer’s initiative by proactively influencing training and development of the team
Adjust team’s strategies to suit evolving customer requirements and opportunities for improvements
Troubleshoot affected areas in the organization as directed by Management
Interview potential candidates for the team
Participate in meetings as directed by Management
Maintain strict confidentiality
Keep management abreast of department, staffing, internal/external issues, etc.
Assist with projects as directed by Manager of Reimbursement department
Use strong internal and external network to enhance long-term strategic goals.
Build and maintain relationships with Legal, Marketing, Sales, Accounts Receivable, Quality, Distribution, and Reimbursement.
Design and implement training programs, SOPs, brochures, and other documents as directed by management.
Preferred Education and Experience
BS/BA in Business Administration
Proven leader with 3-5 years' supervisory experience.
Ability to resolve issues, communicate clearly, multitask, effectively set expectations, and collaborate cross functionally
Job Summary
Full Time
$120k-157k (estimate)
04/06/2023
05/27/2024
organogenesis.com
CANTON, MA
500 - 1,000
1985
Public
GARY S GILLHEENEY SR
$200M - $500M
Related Companies
About Organogenesis
Organogenesis is a Massachusetts-based regenerative medicine company that develops bioactive and acellular biomaterials products to treat orthopedics and spine diseases.
The job skills required for Customer Service Supervisor include Customer Service, Scheduling, Leadership, Initiative, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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