Our Vision

A world where no resource is wasted.

Our Mission

To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

Our Values

We are loyal, resilient, trustworthy, creative, competent, and engaged.

Summary
The Customer Service Associate is responsible for delivering superior customer service in a friendly, professional and considerate manner. The Customer Service Associate will possess the ability to communicate effectively and provide a positive experience for our customers. They will maintain the appearance of the BottleDrop Redemption Center and surrounding area to meet company standards. The Customer Service Associate must be dependable with punctual attendance.

Primary Duties & Responsibilities

• Adhere to OSHA Safety Standards and OBRC policies including but not limited to Personal Protective Equipment and Lock Out Tag Out
• Maintain the appearance of the facility inside and outside including sweeping, mopping, wiping down counters, machines, windows and doors, properly storing supplies and cleaning the break room and restrooms
• Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system
• Assist BottleDrop customers with kiosk, payment slips, bags, tags, hand counts, and reverse vending machines (RVMs)
• Enforce daily limits in a professional and considerate manner
• Efficiently and accurately complete all data entry requirements and the processing of beverage containers
• Safely operate, maintain and troubleshoot equipment and Redemption Center tools
• Escalate repair issues when necessary
• Other job duties as assigned

Education/Experience

• High School diploma or equivalent education is required
• Customer service and/or cash handling experience is preferred
• Experience in a fast-paced retail environment is preferred

Requirements – Skills, Job Knowledge & Abilities

• Strong verbal communication skills
• Ability to work well in a team environment

Supervisory Responsibility

• None

Travel

• None

Working Conditions/Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The position involves sitting, walking and lifting up to 50 pounds for long periods of time throughout the day.