Overview

Join the industry leader to design the next generation of breakthroughs

Innovate to solve the world's most important challenges

Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do. Honeywell has been named a Top 100 Global Innovator for seven years in a row, recognizing the company’s global reach of portfolio and invention influence.

In Kansas City, Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates the U.S. Department of Energy/National Nuclear Security Administration’s (NNSA) Kansas City National Security Campus. This state-of-the-art engineering, manufacturing and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA. Honeywell FM&T’s culture of integrity, commitment and continuous improvement enables them to deliver responsive, collaborative and innovative management and technology services and products that translate into cutting edge solutions to complex national security issues.

***This position will be located in Kansas City, MO***

Summary of Duties:

• Acquire in-depth knowledge of various COTS software packages in order to perform minor configuration changes like adding to select value lists, screen changes, and simple workflow updates
• Analyzes existing information systems and applications to identify weaknesses and develop opportunities for improvements and may evaluate and provide recommendations for new application packages
• Assesses customer needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
• Participates in short-term planning sessions with a customer to implement process improvements within an assigned customer area
• Evaluates and makes recommendations regarding hardware, software, process and services that will improve overall IT support for customers
• Assist with testing and duplicating unknown software and hardware problems reported from the customer-base and troubleshoots the issue(s) at hand. May escalate hardware problems to appropriate IT team and software bugs to software vendor
• Plans, schedules, and coordinates a variety of projects related to customer support activities with minimal supervisory guidance
• Notifies customers when problems have been resolved and closes log entries
• Follows the IT change management process for executing production changes on assigned applications
• Coordinates application lifecycle with various application vendors to keep software up to the latest version
• Develops documentation for assigned applications which may include a Configuration Management Plan, System Requirements Document, Software Quality Assurance Plan, Knowledge Base Articles, and Statements of Work to procure vendor services

You Must Have:

• US citizenship in order to obtain and maintain US Dept of Energy “Q” level security clearance.
• Bachelors degree, certification or two additional years of direct work exp in lieu of Bachelors degree or certification

We Value:

• Experience with SQL (ability to develop, modify, and troubleshoot queries)
• Ability to use software knowledge and experience to assess, diagnose, and correct problems for customers
• Excellent interpersonal and customer-service skills