• As a Technical Analyst I, you will be responsible for performing troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
• You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders.
• You will also document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work-based on severity and urgency balancing client and business needs. You will also collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
• The candidate needs to be willing to cover on-call support and open to working different shifts.

Career Level - IC1