Oracle is building a best-in-class next generation cloud that supports the most fast paced mission-critical customer requirements, operating at cloud scale to provide a secure, distributed, multi-tenant cloud environment. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join our team of top-class program managers and help our customers achieve more than ever before! The candidate will be embedded in the cloud engineering team that is responsible for enabling and onboarding our largest most sophisticated customers.

North America Cloud Infrastructure - Engineering (NACI-E) is looking for a public-sector experienced, customer-facing Technical Program Manager to drive customer success by account managing our most strategic customers. The larger NACI-E organizations is focused on accelerating deal timing and consumption by building trust with customers and includes a team of 2,000 Cloud Architects and technical consultants passionate about the success of top OCI Customers. 

Who is the NACI-E TPMaaS Team?

The NACI-E Customer Engagement TPMs are experienced customer-facing Technical Program Managers who target customers with new ARR (Annual Recurring revenue) or consumption opportunities. We provide clarity across Oracle engagements by identifying and eliminating blockers and driving closed-loop customer execution in partnership with our Enterprise Cloud Architects and Cloud Engineers. We plan, coordinate and complete customer projects. All programs align to the greater vision, mission and objectives of the org. We interpret and empower the customer by being advocates and change agents. 

Where is the position located?

The role can be done primarily from a home office. However, this job will focus on Public Sector Customers, and the employee will need to be in the Reston, VA area so that travel to US government customers, or the Oracle office, is feasible at a short notice.

Description What You’ll Do 

• Work directly with state and local and/or federal government customers to drive mutual success for the customer and for Oracle
• Adaptive Leadership, partner with the customer on mutual success as challenges arise.
• Mobilize new ARR opportunities and build trust with customers by providing clarity around Oracle engagements, eliminate blockers, and ensure timely follow up.
• Develop and maintain communication with key project collaborators and decision makers.
• Identify and remove blockers for customer work streams.
• Manage day-to-day interactions with executive clients, collaborators, and sponsors.
• Deliver components of client engagements focused on identifying, designing, and implementing both technology and creative business solutions for large companies.
• Supervise progress of the customer engagements, identify, and quantify variances, perform required corrective actions.
• Maintain changes to engagement scope, schedule to keep the plan accurate, updated, as defined in the organizational change plan.
• Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project.
• As needed, identify business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Your background in technology will provide the foundation to manage these streams but also understand the technology
• Focus on process innovation and enablement to drive customer happiness, reference advocacy and CSAT.
• Maintain knowledge management and reusable artifacts that our larger team can use with customers or for customer management.
• Plan and direct resource schedules as well as project success.
• Supervise the programs from initiation through delivery, collaborating with internal teams and customers on technical matters.
• Select, develop, and evaluate personnel to ensure the efficient operation of the function.