We are looking to recruit a senior and experienced engineer for Oracle Cloud Infrastructure Observability and Management support team. 
The engineer's main responsibility would be to trouble shoot OCI O&M product problems and will be expected to work in partnership with customers, support engineers and developers.
The successful candidate should be widely regarded as an authority in their current role and demonstrate the ability to resolve complex problems or identify acceptable workarounds. 
The candidate should be able to perform their assigned duties with a great degree of independence requiring minimal direction. 
The candidate should be adept at building relationships across organizations and demonstrating these relationships to resolve cross-product issues. 
The Engineer is expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Qualifications:

• Technical degree in Computer Science, Management Information Systems, Engineering, or related field, or equivalent professional experience.
• Excellent proficiency in English language, both verbal and written.
• Demonstrated competence in Oracle O&M services.
• Experience as a domain expert (SME) applying Oracle Enterprise Manager 
• Prior experience in a senior manager role.

Personal Attributes:

• Proven leadership abilities with a focus on getting results and fostering a collaborative team environment.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
• Demonstrated willingness to learn new technologies and share knowledge with others.
• Effective influencing and negotiating capabilities.
• Customer-centric mentality with a dedication to exceeding expectations.
• Confident and decisive decision-making abilities.
• Enthusiastic and adaptable, with a passion for driving continuous improvement.
• Organized and proactive, with a focus on achieving goals and objectives.

Ability to coach and transfer knowledge effectively, including writing technical bulletins and delivering technical courses.