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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Full Time
Software & Cloud Computing
$65k-86k (estimate)
10/07/2023
05/18/2024
oracle.com
DALLAS, TX
>50,000
1977
Private
SARAH SMITH
$10B - $50B
Software & Cloud Computing
NetSuite develops a cloud-based platform that offers enterprise resource planning and e-commerce services to enterprises.
The following is the career advancement route for Customer Service Analyst positions, which can be used as a reference in future career path planning. As a Customer Service Analyst, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Analyst. You can explore the career advancement for a Customer Service Analyst below and select your interested title to get hiring information.