Job Purpose:
Plays a vital role in daily operational support, special technical projects, and the management of a team of field service representatives in support of the Massachusetts Vehicle Inspection Program. Supports the program by managing station service, recruitment, retention, and daily business operations as well as by participating in software QA and technical project management.

Duties & Responsibilities:

• Defines project scope, goals, and deliverables that support business objectives
• Creates Strategic Plans and manage projects according to strict deadlines and budget
• Develops and maintain project plans, including schedules and resource allocation
• Develops and maintain relationships with key stakeholders to ensure successful project delivery
• Provides technical support and feedback throughout all life cycles.
• Communicates and collaborates directly with all teams to meet goals.
• Reports and escalate project issues to management as needed
• Develops effective reporting to track and display performance metrics
• Represents company at weekly status meeting with governmental agency client
• Takes lead on special technical projects
• Provides leadership and mentorship for departmental staff

Requirements:

• Bachelor’s Degree in related field preferred
• Proven experience as a Project Manager or similar role
• Excellent organizational skills with the ability to prioritize tasks effectively
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels
• Ability to adapt to changing priorities and work well under pressure
• Foster strong communication and collaboration ensuring a cohesive and efficient work environment
• Experience managing teams of 4 or more individuals
• Comfortable holding others accountable, even if they are cross-functional partners.
• Proficiency in Microsoft Office applications including Outlook, PowerPoint, Word, Excel and Project required
• Strong presentation skills
• Excellent Leadership skills.
• Ability to meet deadlines and possess time management skills.
• Strong customer interface skills | Customer Service Centric
• Solid problem solving skills
• Ability to engage and challenge others to support and achieve stakeholder engagement

Salary:

$90,000-100,000

Job Types: Full-time, Permanent

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Compensation package:

• Performance bonus
• Yearly bonus
• Yearly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Shrewsbury, MA 01545 (Required)

Ability to Relocate:

• Shrewsbury, MA 01545: Relocate before starting work (Required)

Work Location: In person