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Are you ambitious, eager to learn, good at de-escalation, and dedicated to serving customers?
Do you have a proven track record of experience in a customer-facing Service leadership position? Then this just might be the job for you!
We're searching for our next great leader to fill our Project Delivery Manager role.
In this position, you will manage our Project Management team while also taking on projects of your own. Therefore, someone with telecom project experience is preferred.
Come work for one of Arkansas' Best Places to Work.
If you're interested in this role, please take just a few minutes to apply.
Scope: The Project Delivery Manager is responsible for the delivery of technical projects across the United States and its territories as well as Canada. They will have direct responsibility for a team, which may include project managers and project coordinators. They will work to ensure all customer and internal metrics are being met and customers have a high degree of satisfaction. This position interacts with all internal departments to facilitate compliance with documented processes and corporate directives and goals. This is a deeply involved manager role requiring hands on work and managing a project workload independently as well as leading the team.
Responsibilities:
Functional
Manage and direct the activities of customer-facing Optus project resources
Work with the service/sales teams to identify customer requirements, identify the appropriate technical resources to deliver those requirements, and manage project deliverables and timelines
Engage directly with all team members to ensure they have the right systems, tools, and training to successfully carry out their responsibilities
Review reports to ensure all customer SLAs and internal metrics are being met or remediation plans are in place if they are not being met
Identify trends in customer activity or department activity that require action; develop and execute plans to address
Work with management to identify and define process-specific information needed to improve and augment our existing policy, procedures, and work instructions.
Create documentation and provide training on processes and policies
Collect, review, and analyze information in order to make sound recommendations.
Assist in the development and review of project SOWs
Develop project plans and schedules necessary for the successful completion of projects and rollouts
Work “hands-on” and maintain an independent caseload as well as support the team with their work.
Must be able to stand in for any absent team member
Model appropriate behavior in regard to Optus' Core Values and Code of Ethics policies and supports Optus' team approach to quality to drive Optus forward
Other duties or tasks as assigned by management
Leadership
Responsibility For Work of Others:
Direct supervision over --- Project teams of 6-10 direct reports
Requirements:
Bachelor's degree (BA/BS) or equivalent experience
3-5 years of management experience. Prefer experience in a progressive, technically oriented environment overseeing engineering or project management teams.
Project Management certification preferred (CAPM, PMP, or equivalent)
Sales engineering or solutions architecture experience desired
Broad technical background (telephony, contact center, enterprise networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred
Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook
Attention to detail and great organizational skills
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change.
Must have a high sense of urgency and self-driven to exceed customer expectations
Up to 10% travel required
Physical Demands/Working Conditions:
Occasional travel to offsite customer locations as needed. Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs. periodically throughout workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers.
Full Time
$109k-134k (estimate)
01/31/2024
06/12/2024
optus.com.au
SANDOWN VILLAGE, VICTORIA
7,500 - 15,000
1992
DEEPAK KUMAR
$5B - $10B
The job skills required for Project Delivery Manager include Project Management, Leadership, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Project Delivery Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Project Delivery Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Project Delivery Manager positions, which can be used as a reference in future career path planning. As a Project Delivery Manager, it can be promoted into senior positions as a Business Application Delivery Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Project Delivery Manager. You can explore the career advancement for a Project Delivery Manager below and select your interested title to get hiring information.