To be successful in this team you will:

· Have technical interest and aptitude. Strong customer focus. Ability to manage multiple priorities.

· Depending on your assigned territory, you will provide services, repairs, and technical maintenance for ATMs, retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises.

· If you are new to the role, our training program will give you all the skills needed to become proficient in servicing our ATM, Point of Sale (POS), and other products.

· Training consists of on-the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extended learning opportunities.

· Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day.

· Using provided tools and repair kits, you will travel to customer sites to resolve the issue.

· Our entry-level technicians respond to 5-8 calls per day across their territory.

This is a physical job, so you must pass the following:

· Ability to lift 50 pounds and work in close quarters within and around the equipment.

· Have a valid driver's license and driving record that satisfies client requirements.

· Successfully complete background check after offer (drug screening, no felony).

· Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed)

· Service experience or electro-mechanical experience is a plus.

· Familiarity with computers and a variety of consumer communications devices, such as smartphones.

· Travel to/from assigned territories and company facilities, including during inclement weather is essential.

You are responsible for:

· Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.

· Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks).

· Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.

· Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures.

· Prioritizing and planning service calls.

· Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory.

· Contacting the customer with the estimated time of arrival.

· Working with customers to ensure satisfaction with service delivery and understanding of product functionality.

· Following key/alarm/combination control processes in assigned area of responsibility.

Job Type: Full-time

Pay: $20.00 - $35.00 per hour

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Grand Rapids, MI: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person