Overview

The Eligibility Specialist will be responsible for facilitating critical enrollment processes throughout the life cycle of our employer clients’ customer journeys.

Responsibilities

• Coordinate processing of enrollment changes that are communicated through several different platforms from several different stakeholder types.
• Deliver white-glove support to our broker partners, employer clients, and their employees.
• Perform in-depth reviews of paperwork to ensure documentation is in order and work with internal sales professionals, external brokers and customers to obtain necessary information.
• Data entry of enrollment information.
• Provide feedback to the Company in order to improve the efficiency and service of the enrollment department.
• Efficiently process enrollment changes accurately and within agreed-upon service standards
• Serve as one of the subject matter experts for:
  • Our internal benefits Administration platform and any external platforms our customers utilize.
  • Section 125 rules and when enrollment changes are allowed to occur.
• Master Company’s product portfolio in order to best represent the Company in the marketplace and service customers

Skills and Qualifications

• Exposure to health insurance 
• Self-motivated – ability to work successfully without ongoing supervision
• Strong time management and organizational skills
• Superior attention to detail
• Strong customer service skills
• Strong communication skills
• Proficient in Word, Excel, and Windows
• High School Graduate or GED
• Fluent in English