4 Retention Specialist Jobs in Tyler, TX
OPTIMUM INC. is Hiring a Retention Specialist Near Tyler, TX
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!Job SummaryIf you are looking for a career that will allow you to better partner with customers, so you are a true advisor- look no further! A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade service. Every call is a sales opportunity that can lead to a great impression of the Optimum brand. The Specialist will be required to educate & offer products and services that would most benefit the customer. Great base commission opportunity!
Responsibilities
- Demonstrate product and service knowledge while utilizing high value selling skills to meet Optimum technology, product, and service sales retention targets, in a commission driven environment, by retaining customers who are at risk of terminating service or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by Optimum, including communicating competitive offers to customers for comparison.
- Utilizing tools and resources, as well as navigate the multi-product customer billing systems, to interpret and explain to the customer current and historical information contained within the system in response to any customer-related inquiries.
- High School diploma or GED required.
- Call center experience required, previous technology and/or cellular sales or equivalent experience preferred.
- Must be comfortable working in a fast-paced, conflict resolution environment and have the necessary skills to consistently perform to Optimum standards.
- Ideal candidates must be highly motivated and enjoy working in a challenging sales performance-measured, commission driven environment.
- Must be able to exhibit written and oral communications skills to a standard as set by Optimum.
- Computer skills using Windows based systems, including databases & billing systems required.
- Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Job Summary
Full Time
Business Services
$56k-73k (estimate)
05/16/2023
06/20/2024
theoptimumgroup.us
FAIRFAX STATION, VA
50 - 100
2001
Private
ELIZABETH HIATT
$10M - $50M
Business Services
Related Companies
The job skills required for Retention Specialist include Customer Service, Products and Services, Call Center, Conflict Resolution, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Retention Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retention Specialist. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Retention Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retention Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Retention Specialist job description and responsibilities
Analyze client volumes and utilize the information to make needed adjustments and to develop strategic plans for the future.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retention Specialist jobs
Develop an understanding of what is needed to create a great client experience.
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Work with cross-functional teams to lead the creation and preparation of new campaigns for execution including campaign strategy, offer development, business case creation and approval, communication brief development, and client targeting.
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Prepare and present presentations to various audiences to influence the loyalty and retention program.
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Work closely with various business units to develop objectives.
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Manage all reports and systems to ensure all eligible residents with upcoming expirations are communicated with appropriately
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Step 3: View the best colleges and universities for Retention Specialist.
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