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At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers - it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
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As the Global Customer Success Director for Optimizely One, you will lead & empower a team of experienced Senior Customer Success Managers who will drive our most strategic customers, our Optimizely One cohort, to successfully adopt Optimizely's suite of solutions and lead in the creation of strategies that delight our customers throughout the customer lifecycle. This role will include establishing the global Optimizely One customer success practice, interviewing and hiring best-in-class talent who demonstrate excellence in a variety of skill sets, including but not limited to product knowledge, executive presence, organizational acumen and high-impact customer engagements. This role will also be responsible for working closely with the SVP of Customer Success & Advocacy on developing and executing the Customer Success Transformation Program for the year.
Bachelors Degree
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#LI-SR1
Full Time
$161k-201k (estimate)
05/01/2024
06/30/2024
sirey.com
San Francisco, CA
<25
The following is the career advancement route for Director, Customer Success positions, which can be used as a reference in future career path planning. As a Director, Customer Success, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Success. You can explore the career advancement for a Director, Customer Success below and select your interested title to get hiring information.