Introduction

This full time, Workplace Office Manager will play a key role in owning and operating all things workplace and technology support for our New York city headquarters office. As an office Manager you will partner with local New York office employees and Executive leaders as well as with the global REWO and IT teams.

This position requires a high level of customer service, collaboration, and transparency while providing you with exposure and visibility to all levels of the organization.

You will support a variety of workplace responsibilities as they relate to: guest services, office operations (including snack & beverage programs), and internal and external office event coordination as well as on-site technology (AV, technical & basic IT service desk support; which involves tasks such as password resets, software application support, hardware troubleshooting, video conferencing assistance, and general ticket handling.)

You will be the go-to person in the office and act as the bridge between many departments, An Optimizely Office Manager sets the tone of the office, so attitude is everything in this role! The ideal candidate should always be open to going the extra mile to find a solution! Using communications channels, (TEAMS etc) an Optimizely Office Manager should create an engaging environment and build FOMO (Fear of missing out) in the New York office location.

Job Responsibilities

As the Office Manager you will:

• Greet all visitors with a friendly and positive attitude. You are the face of Optimizely
• Conduct a daily walk through of our space to ensure the office is clean, organized, and conducive to productivity (this includes conference room technologies – Zoom and Teams)
• Serve as the go-to person for everything workplace and basic IT related efforts; Receive, track and prioritize workplace and IT requests from employees (Jira)
• Escalate complex or unresolved issues to appropriate IT personnel- Provide first-level technical support and troubleshoot hardware and software issues for employees in office
• Lead Employee Health and Safety: Emergency Action Planning Participant; Act as the liaison between building ownership, superintendents, and security
• Order, stock, and manage all office and kitchen supplies
• Manage, maintain and coordinate office related preventative maintenance tasks (HVAC, carpet cleaning, filter changes, fire extinguishers, various lighting)
• Mail and Logistics: Manage all office shipping & receiving
• Assist with internal/external event coordination as needed; ability to flex hours
• Contribute to and build on existing facilities processes & procedures.
• Communicate upcoming events/visitors and with the New York Location
• Carry out onboarding/offboarding workplace and IT processes & procedures
• Maintain physical security access badges for the NY office

Knowledge and Experience

• The ideal candidate has previous office management experience and some technical knowledge.
• To be successful the candidate should be well organized, customer oriented, and self-motivated who can work independently and as part of a team.
• Professional presence/acumen
• You are not afraid of technology (you embrace it and want to continue to learn more)
• Proficient in Microsoft Office, Teams, and other web applications.
• Excellent organizational and communication skills with strong attention to detail.
• Exceptional interpersonal skills: upbeat, can-do attitude, friendly and professional
• Responsible time management skills. Creative and problem-solving personality.
• Self-motivated, flexible, reliable, and comfortable with a fast-paced startup environment
• Strong desire to assist others and deliver excellent customer service
• Passionate about learning new skills and taking on new challenges.

Education

College Degree Preferred