Field Cable Technician II

Specific Job Duties:

Performs all duties of the BBT I position including reconnects, disconnects, change of service requests, installs IPTV based set top boxes (STB), cable, modems, multimedia terminal, Network based L-Band systems, phone service and various wireless CPE.

Installs advanced FTTH systems including the installation and activation of optical network terminals (ONT), MoCA based wireless adapters, battery backup equipment and completes all necessary wiring including fiber, Ethernet cable, coaxial cable, and power wire to activate system.

Performs advanced troubleshooting of DOCSIS and RF services to the tap or main termination point of distribution system.

Performs advanced troubleshooting and testing on fiber services at the customer's home back to distribution system.

Handles business and VIP customer installations and service calls including IPTV, internet wired, and wireless services and RF based services.

Works with Engineering and Service Technicians to install and/or troubleshoot new or existing wireless networks operated by the company.

Understands the principles of line extenders, taps, directional couplers and can interact with Service Technicians to help diagnose issues.

Understands the principles and basic functionality of a FTTx system and can interact with Service Technicians to help diagnose issues.

Works with advanced signal level meters, PON meters and fiber power meters to troubleshoot and verify various customer services.

Understands and utilizes a TDR to facilitate the repair of damaged underground cabling at the home or premise.

Understands and utilizes advanced signal level reading such as BER, MER and CNR to diagnose premise issues.

Acts as a mentor assisting the Broadband Technician I in daily tasks and assignments providing guidance and education on proper techniques and safe and efficient work practices.

Minimum Job Requirements:

Ability to lift to 75 pounds and operate at heights up to 40 feet using extension ladders and/or bucket truck. Ability to work while standing 50-70% of the time.

Work in all weather conditions and in various spaces such as attics and crawl spaces. Must be able to perform the tasks assigned in these areas that may be poorly ventilated and where there may be dirt, dust, noise, insects, rodents, pets, and cleaning supplies.

Work in areas near power lines and active electrical services.

Familiarity with computer operating systems and a variety of customer devices including smartphones, computers, routers, modems, set top boxes and wireless devices.

Ability to and willingness to learn to use various handheld devices including signal level meters, spectrum analyzers, digital multi-meters as well as computer provided laptop and various software.

A valid driver’s license with a satisfactory driving record that fall within company requirements.

Must be able to travel to and from assigned territories and company facilities, including during inclement weather.

Able to apply common sense, theory, and experience to decision-making; able to recognize similarities between past and present situations; able to identify key issues or use inductive reasoning in complex situations and to communicate courteously and pro-actively; able to learn customers' short term and long-term needs; see issues from customers' position and recommend products or service; able to promote customer focus in employees and develop partnerships with customers.

Able to persist and finish projects despite obstacles or redirect when necessary; able to follow instructions or act and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.

Completes all necessary paperwork associated with all jobs during his/her shift and submits to supervisor in a timely, neat, and professional manner.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.

Willingness to work flexible hours, including weekends and holidays.

Able to work a rotating on call schedule.