Optica is looking for a Corporate Membership Coordinator.

The Corporate Membership Coordinator provides administrative support to the Corporate Membership Team with a focus on processing corporate memberships applications, fulfilling corporate memberships renewals, and being the main point of contact for corporate members support.

Primary Responsibilities

• Processing new member applications
• Outreach to potential members via phone and email and maintain updates in CRM
• Coordinate with finance department and IT for new member onboarding
• Coordinate with marketing department for promotion of new members on social media
• Processing member renewals
• Outreach to current members via phone and email and maintain updates in CRM
• Coordinate with finance department and IT for current member renewals
• Coordinate with marketing department for promotion of renewals on social media
• Complete termination process (with approval)
• Manage member support
• Track current corporate members’ usage of Optica’s resources and benefits
• Respond to corporate member inquiries in a timely fashion
• Maintain a robust and clean CRM database; perform monthly audits to ensure data is relevant and current
• Coordinate maintenance and updates for the Optica Industry website with support from the IT department

Education and Experience

• 4-year degree required
• 2-4 years work experience in a professional environment
• Prior membership experience is a plus
• Knowledge of customer service practices is a plus

Skills and Abilities

• Excellent organizational, time management, and communications skills
• Ability to multi-task and work independently
• Self-motivated
• Software: Microsoft Office Suite, Google docs, Salesforce
• Ability to learn and navigate CRMs (Salesforce, NetForum)
• Fluent in English

About Optica

Located in the Dupont Circle neighborhood of Washington, DC, Optica offers a competitive salary and benefits. Please send your resume and cover letter with salary requirements to resumes@optica.org.

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Washington, DC 20036