1 Support Technician Job in Woodbury, NY
OPPORTUNITIES, INC. is Hiring a Support Technician Near Woodbury, NY
- Provide end-user remote support and remediation for automated incidents as assigned.
- Work on Support incidents that come in via phone, email, or customer portal.
- Monitor and manage system alerts and notifications, and respond accordingly through service incidents.
- Support technical issues involving Microsoft's core business applications and operating systems.
- Support disaster recovery solutions.
- Installation and configuration of workstations.
- Malware removal.
- Configure users in Microsoft Domain Environment.
- Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security.
- Install and configuration of a variety of Line of Business Applications.
- Support print quality and printer networking issues.
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Work with the Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
- Escalate service requests that require Senior-level support.
- Enter time and expenses as they occur.
- Understand Vertilocity's internal processes by completing assigned training materials.
- Enter all work as service incidents as it occurs.
- System documentation maintenance and review.
- Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Network Administrator and Support Services Supervisor.
- Demonstrated ability to solve problems and quickly learn new technology.
- Responsible, professional, and motivated.
- 1 years' experience Information Technology experience.
- Experience with PSA and RMM tools.
- A technical degree in an IT related field or equivalent work experience.
- Fulltime
- Unlimited PTO
- Medical
- Dental
- Vision
- 401k
- 40,000- Salary is highly competitive and based on an individual's experience, region of employment, and recognized personal achievements and certifications.
Job Summary
Full Time
Ancillary Healthcare
$55k-72k (estimate)
05/11/2024
07/09/2024
oppinc.com
FORT ATKINSON, WI
200 - 500
1966
BARBARA LE DUC
$10M - $50M
Ancillary Healthcare
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About OPPORTUNITIES, INC.
Opportunities, Inc. is a Community Rehabilitation Program based in Fort Atkinson, Wisconsin, with additional locations in Watertown, Madison and Oconomowoc. For over 50 years the agency has continued to expand its comprehensive vocational training and employment services, social integration, academic programs, and supportive home care for individuals with barriers, to include those with disabilities, limited work experience, AODA issues, language challenges, economic disadvantages, employment dislocation, re-entry and veterans. Opportunities, Inc. is also a leader in social enterprise; through... co-manufacturing, staffing and custom design and print services it offers a quality driven service for its business partners while promoting positive advances for the community. MISSION: Provide services for individuals for the purpose of maximizing their success and enhancing their abilities to be independent, contributing members of the community.
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The job skills required for Support Technician include Customer Service, Technical Support, Networking, Communicates Effectively, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician positions, which can be used as a reference in future career path planning. As a Support Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician. You can explore the career advancement for a Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.
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