Schedule: Hours vary Mon.-Fri. from 7:00 a.m. to 5:30 p.m.

JOB SUMMARY:

The Supervisor is responsible for leading and supporting the registration, scheduling, and greeter departments.

QUALIFICATIONS AND EDUCATION:

Education

• High school diploma or its equivalent.

Qualifications:

• A minimum of three years of experience in the medical field in a similar capacity required; a minimum of five years preferred. Previous experience in a lead/supervisory role required.
• Must be personable and friendly at all times, have professional and effective communication skills and deliver exceptional customer service.
• Must have proficient computer skills and be able to use the various systems utilized by OSS Health.
• Knowledge of insurance reimbursement procedures required. Must understand the procedures associated with a variety of health insurance plans.
• Must have strong organizational and problem-solving skills. Must be able to work efficiently and prioritize tasks in a high volume practice.
• Must have the ability to work independently and be self-directed as well as work as an effective team member.
• Must understand the procedures associated with a variety of health insurance plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients/visitors in a professional, courteous and helpful manner.
• Verifies patient demographics, billing and insurance information and updates computer system accordingly.
• Follows policies/procedures when scheduling MRI/CT, PT/OT, US, consults, etc.
• Reviews paperwork for tests/procedures with patient.

• Collects copays and notifies patients of balances due or not covered by insurance. Ensures patients know payment requirements as described in OSS Financial policies.

• Schedules patients for follow up appointments and provides proper paperwork at checkout from his/her scheduled visit with the provider.
• Provides guidance and training to lesser experienced team members and acts as a Mentor to staff.
• Answers telephones promptly, identifies self and direct calls as appropriate.
• Must be able to perform the duties of Receptionist, Scheduling Representative, and Greeter as noted on the appropriate job descriptions in order to provide coverage for team members as needed.
• Maintains a positive and professional attitude towards all patients and patients’ family or representatives. Maintains a positive and professional attitude towards co-workers and Medical Staff.
• Keeps work area orderly and neat so as to present a professional working area.
• Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well being of the Practice.
• Handles difficult and/or stressful situations tactfully.
• Must be able to work a flexible schedule.
• Other duties as assigned.

SUPERVISORY RESPONSIBILTIES:

Directly supervises Receptionists, Scheduling Representatives and Greeters.

• Makes decisions and takes actions essential to the daily operation of the work area(s) for which responsible.
• Responsible to have the appropriate amount of staff for the volume of patients being seen on a daily basis; maintains time off requests.
• Participates in and/or supports the employment process in conjunction with the Human Resources Department
• Submits requests for staffing needs on a thorough and timely basis, securing all necessary approval(s)
• Participates in the screening/interviewing process, making self available to meet the candidates’ needs to expedite the screening process.
• Participates in and/or supports the Orientation of newly hired staff members.
• Completes time keeping/exception reports and yearly performance evaluations for the designated patient access staff.
• Gives guidance and direction in developing and/or maintains on-going training programs/initiatives to enhance skills, knowledge and productivity of existing employees.
• Participates in training sessions as required and/or deemed necessary.
• Provides leadership and direction to the staff for whom responsible in order to maintain a work environment that promotes the creative development of ideas and allows employees to meet and/or exceed expectations and established standards of performance
• Ensures that staff is working as efficiently, as accurately and as productively as possible.
• Facilitates regular (monthly) staff meetings.
• Assists the Patient Access Manager with department-specific leadership and accountability issues.
• Ensures the compliance with all policies and procedures by staff. Recognizes exemplary compliance.
• Communicates significant patient access issues, consistent with the organizational policies, procedures, guidelines and mission, to the Patient Access Manager.
• Initiates appropriate corrective action in instances of noncompliance; secures required approvals before addressing with the staff.
• Maintains or oversees the maintenance of supplies deemed necessary for the efficient operation of the area(s) for which responsible.
• Serves as a professional role model for staff members and acts as a resource. Assists and supports staff members in pursuit of their professional goals.
• Researches major expenditures (including equipment, supplies and/or systems) and makes recommendations to the appropriate member(s) of management for approval to purchase.
• Works closely with Patient Access Satellite Coordinators as well as Clinical Coordinators/Supervisors at Powder Mill.
• Other duties as assigned. 

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