Office Support Specialist

Position Profile

Status: Full-time regular position, non-exempt

Pay: $22.73 to $29.56 per hour

Benefits: Qualifies for full-time benefits date of hire

Location: City Center; rotates to other departments depending on business need

Hours: Standard business hours (8am–4:30pm), may vary based on business need

Reporting Relationship: Reports to Human Resources Representative

Support Services Division

The Support Services Division enables citizens, businesses, and City staff to receive general customer services that reflect the City’s high professional standards. 

Position Responsibilities

The Office Support Specialist supports City operations by welcoming and assisting external customers and ensuring that internal shared services (such as copying, mail services, and office supplies) are provided efficiently and effectively. The primary position responsibilities and areas of impact are:

1. Provides excellent customer service at the information desks to citizens, other customers, and employees of the City, both in-person and on the phone by acting as a receptionist for Eden Prairie residents.
2. Performs communication center services including distributing mail, copying, collating, ordering office supplies, managing dog licenses, providing notary public service and reconciling receipts.
3. Provides administrative support to various departments including word processing, data entry, filing, record management, and float coverage. Provide coverage for the election process in an election year. 

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

City of Eden Prairie Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.

Position Requirements

Education: High school diploma or equivalent (G.E.D.).

Work Experience: Minimum of two years administrative experience including computer support, answering telephones, and in-person customer service in a high-volume environment required.

Technical Skills: Proficiency in Microsoft Office (Word, Excel and PowerPoint) required; excellent punctuation, spelling and grammar, and typing skills of 60 WPM.

Physical Requirements: Physical effort is light to medium for the majority of work with lifting or carrying ranging from 25-50 pounds intermittently. Approximately 15% of the time there is pressure associated with a project or activity deadline. Work interruptions are frequent. 

Working Conditions: Most work is performed in a normal office environment.

Position Specific Expectations

Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.

Attention to Detail: Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.

Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.

Organization: Ability to coordinate several activities, responsibilities, and tasks simultaneously in a polite and professional manner; prioritizes what needs to get done; keeps things neat and orderly; utilizes tools for efficiency; factors several considerations when planning; establishes methods to ensure routine tasks are completed.

City of Eden Prairie Pre-employment Process

The City of Eden Prairie conducts the following pre-employment checks for this position:

• Professional Reference Checks
• Background Check
• Work history verification

All final candidates must successfully complete and pass the City’s evaluation of the pre-employment process before their first day of employment.

City of Eden Prairie Application Timeline

To apply, please visit the City’s website at www.edenprairie.org and click on the employment tab.

Application Posted: May 14^th, 2024

Application Deadline: May 22^nd, 2024, at 4:00 p.m.

First Round Interviews (Virtual): May 14^th, 2024 – May 28^th, 2024

Final Round Interviews (in-person): May 28^{th -} 30^th, 2024

Pre-Employment Process: week of May 27^th, 2024

Estimated Start Date: Early June 2024