Where New Paths Begin

OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future. 

Are you ready to make a difference? OhioGuidestone offers an amazing support system, education bonuses, incentives, the opportunity to help those who need it most, and much more!
We are currently seeking a Full-Time Certified Medical Assistant for our Carnegie Ave/Cleveland location. This role will work between the hours of 8 am and 6 pm (40 hours) with flexibility based upon doctor scheduling.

The Certified Medical Assistant will be in charge of greeting incoming patients/vendors, answering phones, rooming or scheduling incoming patients, and charting/communicating with the medical management staff. 

Essential Functions:

• Maintains complete and current medical records regarding all clients served.
• Greets incoming persons and directs/triages as needed. Checks patients in for appointments.
• Answers incoming phone calls, answers questions or forwards calls to the correct area. 
• Completes any required paperwork, documentation, prior authorizations, release forms and other items as needed. 
• In collaboration with the team, ensures a comprehensive health history through the collection of vital signs, lab work and OARRS reports as needed for further assessment and treatment.
• Documents client records, labs, medical records, and OARRS within Agency designated standards.
• Meets and sustains the OhioGuidestone designated productivity standard.
• Provides education to persons served, family members of persons served and other staff regarding medication, symptom management, wellness and health, as instructed by medical staff.
• Provides monitoring of clients’ mental illness or substance use and physical symptoms; communicates any changes to the treatment team.
• Provides direct witnessed urinalysis, targeted case management, or individual psychotherapy to clients to monitor symptoms, carry out prescriber orders and support coordination of care.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
• Meets and sustains the Agency’s designated productivity standard.
• Travels to other Agency sites as needed.
• Maintains reliable attendance.
• Exhibits positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrates positive leadership, promote a team-based work environment and present the Agency in the most positive light with all internal and external contacts.

Performance:

• Must be able to operate a computer, phone and other position related/office technologies
• Must be able to verbally exchange information in a confidential manner with employees, clients, students, participants, and/or families in various settings
• Must be available for crisis management by phone or in person as needed
• Must be able to work flexible hours as needed
• Must be able to clearly and confidentially communicate with OhioGuidestone employees, clients, students, participants, and other stakeholders

Physical Requirements:

• Must be able to remain in a stationary position up to 50% of the time
• Must be able to access work locations and, as necessary, which may include ascending/descending stairs
• Must be able to stoop, stand, walk, bend, and stay upright to perform work
• Must be able to visually read written and digital information
• Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures
• Must be able to receive detailed information through oral communication
• Must be able to hear clients, students, or participants, co-workers, and supervisors at normal speaking levels
• Must be able to dictate with clients, students, participants, co-workers, and supervisors using all means of communication including but not limited to, in-person, phone, and computer
• Must be able to type case files and other paperwork
• Must be able to frequently drive to varying work environments including agency offices.
• Must adhere to all Our Promise Values and Guiding Principals

Qualifications:

• High school education or equivalent required.
• Successful completion of an accredited Medical Assistant program, required.
• Medical Assistant credentials, REQUIRED.
• CDCA and QBHS licensure required within first 6 months of employment. Current CDCA a plus!
• Minimum of 1 year of related Medical Assistant experience, required.
• Demonstrated EMR experience required, Evolv preferred.
• Demonstrated computer literacy and excellent verbal communication.
• Must have a valid Ohio driver’s license, safe driving record and proof of insurance required.
• Ability to take and pass a physical, tuberculosis test, and drug screening.

Benefits include:

• Free CEU trainings
• Competitive medical benefits including a zero-cost monthly option for employee or employee children!
• 10 paid holidays; three are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings. 

OhioGuidestone is committed to creating a more diverse community. We encourage candidates from historically underrepresented groups to apply. EEO/M/F/H/V