The Branch Service Manager is responsible for day to day transactions and operations at an assigned Business and Consumer Bank Branch or Branches. The Branch Service Manager is responsible for managing the branch’s operational processes, proactively supporting the Bank’s business development practices and growth objectives, guiding, directing, and supervising branch staff, ensuring the delivery of high quality customer service, and enforcing security and safety in accordance with Bank policies and
procedures. Must have working knowledge of the New Accounts Process. The Branch Service Manager is also responsible for satisfactory audit, employee development, enhancing communication with supporting departments, and implementing a client-centric experience.

RESPONSIBILITIES

• Oversee day to day operational activities and processes to include: adherence to Bank policy and procedures; audit, compliance and regulatory standards and enforcement of operational controls to ensure sound operating environment.
• Responsible for reviewing and verifying reports and certifications as required.
• Enforcing security and safety in accordance with Bank policy and procedures. Supports Branch Security protocol.
• Uses discretion to ensure sound management decisions are consistent with Bank’s policy and procedures and ensure uniform adherence and escalation as appropriate.
• Serves as first line of defense for risk management.
• Maintains an updated knowledge of the bank’s products and services and provides training to ensure staff “up to date”.
• Remains primarily point of contact with clients and performs outreach on a regular basis.
• Directs, leads and implements methods for branch staff to achieve high standards of service and customer retention through observation and coaching.
• Regularly collaborates with Bank’s internal business partners and relationship managers.
• Expand customer relationships through uncovering financial needs and offering appropriate solutions.
• Responds to clients issues and inquires resolves complaints to resolution. Refers appropriate matters to management.
• Implement branch customer service plan which to adheres to overall Bank guidelines.
• Maintains active pipeline of qualified candidates for branch staffing plan.
• Support individual development plans through the Let’s Talk framework.
• Evaluate, mentor, and coach staff using Branch training and Universal Banker Program.
• Establish meeting cadence to ensure consistent communication.
• Ensures staff has current knowledge of bank products and services to proactively support business development objectives.
• Other duties as assigned.

QUALIFICATIONS

• Minimum 5 years of experience in the banking industry.
• Minimum 3 years of management experience.
• Cash handling experience required.

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $56,176 to $84,264. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https://www.ppbi.com/careers.html

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