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OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digitaltransformation.
The Opportunity
As a OpenText Customer Support Specialist, you'll manage all aspects of customer support for OpenText EMR-Link cloud-based products and services. You'll manage customer calls and emails seeking request for assistance, facilitate downtime procedures, document support issues and resolutions, develop customer support best practices, and provide technical support assistance to the implementation team. This position requires excellent customer skills, the ability to manage multiple threads of support incidents, good verbal and written communication skills, and a teamwork frame of mind. You'll be part of a team with a focused mission to:
You Are Great At
What It Takes
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.comFull Time
Wholesale
$60k-84k (estimate)
02/29/2024
04/27/2024
opentext.com
SACRAMENTO, CA
7,500 - 15,000
2004
TODD WILLE
$500M - $1B
Wholesale
OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. For more information about OpenText (NASDAQ/TSX: OTEX), visit www.opentext.com