Overview
Team Captain. Our branches are the heartbeat of the credit union. As a Teller Coordinator, you’ll help ensure that this heartbeat remains strong and healthy. To succeed in this position, you’ll be a natural leader and demonstrate our world-class service culture, while supporting individual and branch sales goals. Your excellent communication and mentorship will motivate others to perform at their highest levels. We’re passionate about our employees and are committed to recognizing outstanding performance. It’s something that we call Being OnPoint. We invite you to explore our opportunities and grow with us!
Responsibilities
Assist and support the Branch Manager in promoting teamwork efforts amongst the tellers and within the branch to meet and exceed Credit Union established sales goals and service standards. Supervise Teller area and provide branch wide operational support.

• Supports the branch manager with branch operations and directly supervises tellers at branches with a staff of 16 or less.
• Supervise the activities of tellers to include scheduling, coaching, staff goal achievement, and developmental activities, to include completing individual observations and one-on-one meetings.
• Provide operational support to all branch staff while serving as resource for operational procedures. Oversee effective lobby management.
• Actively promote teamwork by working closely with the Branch Manager to ensure support and consistent communication of policies, procedures and sales and service objectives.
• Actively participate in the planning, scheduling, leading and evaluation of effective weekly branch meetings.
• Provide ongoing coaching and training of all tellers as outlined in each individual's development plan.
• Ensure proper cash management of branch.
• Reinforce the sales and service environment by modeling and coaching effective behaviors.
• Ensure compliance as outlined in the security manual while ensuring that all staff has completed required regulatory training.
• Prepare and deliver performance review discussions with employees with input from the Branch Manager.
• Manage difficult situations with members providing appropriate information and sound advice.
• Demonstrate good analytical skills, judgment and decision-making in lending/operations support and in the supervision of all staff.
• Perform additional duties as required by the Branch Manager for the overall operation of the branch.

Knowledge, Skills & Abilities

• Models excellent sales and member service behaviors and able to coach others in this area.
• Demonstrated understanding of the correlation between sales & service.
• Demonstrates leadership skills to lead and motivate others to perform their best.
• Demonstrates high level of member service, professionalism, sales, problem solving, organization, motivation to accomplish defined goals, and self-management skills.
• Able to coordinate a variety of assignments simultaneously and prioritize work.
• Able to work effectively as part of a team with strong interpersonal communication skills.
• Able to be self-directed and function under limited supervision.

Qualifications

• Completion of high school education (diploma or GED) required.
• Experience working in a strong sales environment with defined sales and service goals preferred.
• Three years branch operations, lending and branch member service experience required.
• Has a thorough knowledge of branch operations and is deepening lending knowledge. Has earned Level 1 Lender Authority.
• 1-2 years of experience in a lead position or demonstrated ability to supervise and promote teamwork strongly preferred.

OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Additional Information:
Hours of Operation: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM
This OnPoint branch is located inside a Fred Meyer or Safeway store. Our employees that work at an in-store location receive a 10% In-store Differential. This means you will receive a premium of 10% on top of all hours paid! Please be aware that this differential is subject to change or dissolution at any time.
To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections.
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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